If you can't pay your bill on time

We aren’t charging late payment fees or suspending services for bills that become overdue between Thursday 19 March and Thursday 30 April 2020. Late payment fees may apply for bills that become overdue before 19 March 2020, or after 30 April 2020.

Additional data for our customers

We’re giving post-paid personal and small business customers additional data, and offering unlimited standard home phone calls for pensioners, as part of our response to Coronavirus (COVID-19). We want to help our customers stay connected.

Mobiles and mobile broadband

Register for 25GB of extra data

All our personal and small business post-paid mobile and mobile broadband customers can register for an extra 25GB of data at no extra charge - to use in Australia within 30 days if they register by 19 April 2020.

You can register via the Telstra 24x7 and My Telstra apps until 19 April 2020 and the data will be available within 48 hours. We’ll send you an SMS when it’s been applied. Please note mobile broadband customers will not receive an SMS. You won’t see the extra data on your bill, but it will appear in your app usage information.

Internet

Enjoy unlimited data at home

From Thursday 19 March until 30 April 2020, we’re providing unlimited data for our personal and small business customers with home broadband plans (ADSL, nbn and cable).

You don’t need to do anything. The data will be provided automatically, at no extra charge.

Your data usage won’t be counted during this time, but keep in mind you won’t see the extra data on your bill. Our FairPlay policy applies.

 

Home phone for eligible pensioners

Make unlimited calls

If you’re a pensioner and have a home phone plan with us, you’ll be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from your home phone in Australia from Thursday 19 March until 30 April 2020.

You don’t need to do anything, unlimited calls will be automatically applied. You’ll see $0 for these calls on your bill and in the app.

What you need to do

Post-paid mobile customers

Register now via the Telstra 24x7 or My Telstra apps.

Once registered, you’ll get an SMS within 48 hours to let you know when your data has been applied (excluding mobile broadband customers).

 

Don't have the app yet?

Download the app to view services, bills and manage payments on the go. Get the help you need without the wait. You can also check for outages, track orders and troubleshoot issues.

Internet and home phone customers

These phone and data changes will be automatically applied from Thursday 19 March 2020, so you don’t need to do a thing.

Apple App Store  Google Play store

Don’t have a Telstra ID yet?

If you don’t have a Telstra ID, you can set one up.

Help & Support

Personal Support

Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.

Business Support

Get help online with our range of support guides and handy FAQs.