Internet

Unlimited data at home

Internet Unlimited data at home We’re providing our eligible consumer and small business home broadband customers (ADSL, NBN and Cable) with unlimited data at no additional charge on their plan until 30 September 2020.

The data will be provided automatically to those customers in Victoria to help them work or study from home, self-isolate, access video conferencing, voice over Wi-Fi, cloud connectivity and more.

This will be applied to eligible customers automatically, so you won’t need to do anything. Your data usage won’t be counted during this time, but you won’t see the extra data on your bill. Our FairPlay policy applies.

Home phone for eligible pensioners

Make unlimited calls

Eligible pensioners in Victoria with a Telstra home phone plan will also be able to make unlimited local, national and 13/1300 calls and calls to Australian mobiles from their home phone in Australia, to make staying in touch with friends and family simpler.

This will be applied to eligible accounts automatically and will be available until 30 September 2020.

Mobiles and mobile broadband

Register for extra data

We’re also giving our eligible consumer and small business mobile customers in Victoria more mobile data if they register before 30 September 2020. 

Post-paid customers on both mobile phone and mobile broadband plans can receive an extra 25GB of data on their plan to use in Australia within 30 days.

Pre-paid customers with an active recharge of $40 or more can access an additional 10GB of data for use within 28-30 days (depending on your plan).

Eligible customers can apply for the extra data via our My Telstra app from Thursday 6 August until 30 September 2020 and the data will be available within 24-48 hours. Data does not roll-over. Excludes Day2Day plan customers.

Note: mobile broadband customer will not receive an SMS. You won’t see the extra data on your bill, but it will appear in your My Telstra app usage information.

Small business support

We also have offers available to small business customers, including the ability to hibernate your business plans with us.

Find out more about small business support

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Download the app to view services, bills and manage payments on the go. Get the help you need without the wait. You can also check for outages, track orders and troubleshoot issues.

If you don’t have a Telstra ID, you can set one up.

Retail stores

We've temporarily closed our retail and partner stores in Metropolitan Melbourne.

Some stores will be repurposed as contactless service centres.

Help & Support

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