We recognise health care practitioners are working in challenging conditions as they care for Australians in need during COVID-19. We’re offering a priority messaging service to help health care workers with billing, faults and other enquiries.

Download the My Telstra app

Register for priority messaging support in the My Telstra app

Go to Get Help
In the My Telstra app, tap the Get Help tab and then tap the blue message icon.
Start a chat with us
In the message box type: Health care worker
We’ll give you a request form
Complete the registration form we give you in the chat. Include your AHPRA number and hospital or practice.
Once completed, you’ll get priority
Whenever you need support, go to Get Help in the My Telstra app, tap the blue message icon, tell us you’re a health care worker and we’ll prioritise your question.

Other ways we’re supporting you during COVID-19

Additional data

We're giving our consumer and small business customers additional data offering unlimited home phone calls to pensioners.

Waiving late fees

We aren’t charging late payment fees or suspending services for bills that are overdue.

Bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

More ways to stay connected

Keeping you online

We’re giving our customers additional data on their mobile and internet plans as well as waiving late payment fees.

Learn to use the app

The My Telstra app is the fastest way to get help and support. Check out how to videos for step by step instructions.

Latest resources from the
Australian Government Department of Health

Resources for health professionals

A collection of resources for health professionals, including aged care providers, pathology providers and healthcare managers, about coronavirus (COVID-19).

Coronavirus (COVID-19) information for health care and residential care workers

An information sheet for health care and residential care workers about coronavirus (COVID-19).