We recognise health care practitioners are working in challenging conditions as they care for Australians in need during COVID-19. We’re offering a priority messaging service to help health care workers with billing, faults and other enquiries.
Download the My Telstra app
Register for priority messaging support in the My Telstra app
Go to Get HelpIn the My Telstra app, tap the Get Help tab and then tap the blue message icon.
Start a chat with usIn the message box type: Health care worker
We’ll give you a request formComplete the registration form we give you in the chat. Include your AHPRA number and hospital or practice.
Once completed, you’ll get priorityWhenever you need support, go to Get Help in the My Telstra app, tap the blue message icon, tell us you’re a health care worker and we’ll prioritise your question.
Other ways we’re supporting you during COVID-19
We're giving our consumer and small business customers additional data offering unlimited home phone calls to pensioners.
Waiving late fees
We aren’t charging late payment fees or suspending services for bills that are overdue.
More ways to stay connected
Keeping you online
We’re giving our customers additional data on their mobile and internet plans as well as waiving late payment fees.
Latest resources from the
Australian Government Department of Health
Resources for health professionals
A collection of resources for health professionals, including aged care providers, pathology providers and healthcare managers, about coronavirus (COVID-19).
Coronavirus (COVID-19) information for health care and residential care workers
An information sheet for health care and residential care workers about coronavirus (COVID-19).