Melbourne stores

We’ve temporarily closed our stores in metropolitan Melbourne as part of the Victorian Government’s COVID-19 restrictions and repurposed some stores as contactless service centres.

Contactless collection and service appointments

Call to book an appointment

Call your local store to book an appointment for contactless collection or a service appointment. Services include swapping a SIM, getting a new or replacement device, or managing your fixed internet connection and modems.

Our contactless service centres are open six days a week (Monday to Saturday) from 10am to 4pm.

Visit your store

Once you have an appointment, head to your store at the designated time with photo ID.

Wear a mask and observe social distancing when you visit. Please don't attend if you're experiencing cold or flu-like symptoms, have been advised to self-isolate, or have recently returned from overseas.

We take the safety of our people and customers very seriously and have robust hygiene standards in place in stores.

Contactless collection makes it easy for you to shop online then pick up your order in store when it's ready. Alternatively you can shop online and get home delivery.

Shop online

You can shop online for the latest devices or accessories and have them delivered to your home, or call your local store to arrange contactless pick-up.

In My Account or the My Telstra app, you can also manage your services, pay bills and get help online at any time.

Telstra has a range of ways to shop and get help. You can message us in the My Telstra app or visit help and support.

Melbourne contactless service centres - by appointment only

Call your local store using the number below to book an appointment. Not sure of the address? Check our store locator for the store phone number and address details.

Location Phone number
Airport West (03) 9330 0222
Altona Gate (03) 9314 2200
Berwick (03) 8786 7922
Box Hill (03) 8578 6688
Brunswick (03) 9380 4511
Camberwell (03) 8689 9988
Caroline Springs (03) 8358 4433
Chadstone 1800 728 291
Chirnside Park (03) 9727 3222
Craigieburn (03) 9333 7119
Doncaster 1800 728 351
Eastland 1800 728 069
Elsternwick (03) 9533 0100
Epping (03) 9408 8880
Fountain Gate (Level 1) 1800 728 904
Frankston (03) 9776 3661
Greensborough 1800 728 907
Hastings (03) 5979 2722
Highpoint 1800 728 406
Knox 1800 726 751
Melbourne Discovery 1800 726 917
Melton (03) 9746 9469
Mornington (03) 5973 9700
Northcote (03) 9489 4402
Northland 1800 728 409
Pakenham (03) 5940 3388
Pakenham (03) 5940 3388
Parkmore (03) 9798 2477
Plenty Valley (03) 9437 8650
Point Cook (03) 8348 7755
Rosebud 1300 698 357
South Melbourne (03) 9282 9999
Southland 1800 728 410
Sunbury (03) 8746 8511
The Glen 1800 728 207
The Pines (03) 8841 4000
Victoria Gardens (03) 9421 5033
Waverley Gardens (03) 9547 7762
Werribee (03) 9974 6000

Other Australian stores

Our other stores around Australia are open for business.

We take the safety of our people and customers very seriously and have robust hygiene standards in place in stores.

We ask that you only visit a store if you’re feeling well and do not meet any COVID-19 self-isolation criteria advised by the Australian government, such as having recently returned from overseas or been exposed to someone with COVID-19.

We may not be able to take your call

Impacts on our workforce

Due to global containment measures, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone or online messaging. 

There is no impact to Triple Zero (000) emergency calls.

We know how frustrating this can be and we are working to improve the situation, hoping to get to as many of you as possible. 

Thanks for your patience as we work through this.  Visit our help section online for answers to your questions or find tips on how to use the My Telstra App.

Increasing capacity

We are working to increase our contact centre capacity in a number of ways including recruiting additional contractors, ramping up our working from home capabilities, increasing overtime and extra shifts for our Australian-based staff, and diverting sales calls to our stores.

Prioritising urgent calls

We are prioritising Medical Priority Assist enquiries, as well as high risk cases. If your enquiry is not urgent and does not fall into one of these categories, please either contact us at another time, or you can self-service on Telstra.com.au or the My Telstra app. 

Tracking your order online

While we may not be able to take your call right now, you can track the status of your order online.

Have questions?  Get help with how to track an order.

Help & Support

Personal Support

Get comprehensive help with our range of articles, including: accounts & billing; mobiles & devices, internet, pre-paid and more.

Business Support

Get help online with our range of support guides and handy FAQs.

Enterprise Support

Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.