COVID-19
The latest on our retail stores and our contact centres
Melbourne stores
We’ve temporarily closed our stores in metropolitan Melbourne as part of the Victorian Government’s COVID-19 restrictions and repurposed some stores as contactless service centres.
Contactless collection and service appointments
Call to book an appointment
Our contactless service centres are open six days a week (Monday to Saturday) from 10am to 4pm.
Visit your store
Wear a mask and observe social distancing when you visit. Please don't attend if you're experiencing cold or flu-like symptoms, have been advised to self-isolate, or have recently returned from overseas.
We take the safety of our people and customers very seriously and have robust hygiene standards in place in stores.
Contactless collection makes it easy for you to shop online then pick up your order in store when it's ready. Alternatively you can shop online and get home delivery.
Shop online
In My Account or the My Telstra app, you can also manage your services, pay bills and get help online at any time.
Telstra has a range of ways to shop and get help. You can message us in the My Telstra app or visit help and support.
Melbourne contactless service centres - by appointment only
Call your local store using the number below to book an appointment. Not sure of the address? Check our store locator for the store phone number and address details.
Other Australian stores
Our other stores around Australia are open for business.
We take the safety of our people and customers very seriously and have robust hygiene standards in place in stores.
We ask that you only visit a store if you’re feeling well and do not meet any COVID-19 self-isolation criteria advised by the Australian government, such as having recently returned from overseas or been exposed to someone with COVID-19.
We may not be able to take your call
Impacts on our workforce
There is no impact to Triple Zero (000) emergency calls.
We know how frustrating this can be and we are working to improve the situation, hoping to get to as many of you as possible.
Thanks for your patience as we work through this. Visit our help section online for answers to your questions or find tips on how to use the My Telstra App.
Increasing capacity
Prioritising urgent calls
Tracking your order online
While we may not be able to take your call right now, you can track the status of your order online.
Have questions? Get help with how to track an order.