COVID-19 updates

COVID-19 updates for our Telstra customers

We’re here to support and keep you connected. Read the latest on retail stores, bill assistance, shopping online and more.

Retail stores

Visiting us in-store

At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.

  1. Login to the My Telstra app using your Telstra ID
  2. Tap Get help
  3. Select Visit a store
  4. Hit Join a store’s queue
  5. Follow the prompts
Join a store queue

Free delivery when you shop online

Shop securely and order online from a range of products, with free delivery for orders over $100.

Shop entertainment

Explore streaming, gaming and sport

Shopping online securely

Looking for peace of mind around security when shopping online?

How we keep you safe

Track your order online

Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.

Track an order

Get bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

Get assistance

Financial assistance

We understand that sometimes you need a little help.

Get financial assistance

Free call diversion for businesses

We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us.

Call diversion form

Keeping you connected

The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues.

How to use the Telstra app

Essential tips

Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.

Work and study from home

Government COVID-19 information

 

Help & Support

Personal support

Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.

Get help

Business support

Get help online with our range of support guides and handy FAQs.

Business help

Enterprise support

Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.

Telstra Connect