Call & Collect in store

In line with government restrictions, some stores are currently operating with restricted hours.

Check our store locator for the latest changes to store opening times in your area and call your nearest store to arrange Call & Collect.

We recommend you download our app to manage your existing services.

How can I Call & Collect an item?

Call & Collect is slightly different to click and collect. Instead of ordering online and picking up in store, you can order over the phone and then collect the items when they’re ready.

If you need something from a Telstra store, you can simply call us in advance so our team can prepare it for your arrival.

From there, we will book you an appointment to come and pick your items up once they are ready. Safe and easy.

Free delivery when you shop online

Order online from a range of products, with free delivery for orders over $100.

Out of stock online? Try to Call & Collect from your local store.


Order online and track your order

Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.

Get bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

Financial hardship support

We understand that sometimes you need a little help.

Free call diversion for businesses

We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us.

Keeping you connected

The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues. 

Staying online during an outage

Get tips for staying online if your service is disrupted due to planned works or network outages.

Essential tips

Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.

Government COVID-19 information

Help & Support

Personal support

Business support

Enterprise support