Talk to the experts at Telstra Platinum and we’ll sort it out for you

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services


We may not be able to take your call 

Due to an increase in global containment measures, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone or online messaging.

You can get help fast from the My Telstra app where you’ll be able to 

  • Manage your services and payments
  • Check for outages
  • Track orders
  • Get support and more. 

You can also visit our Support centre for FAQs.

Thanks for your patience as we work through this. Find out the latest Coronavirus updates for our customers 


Call 13 75 87

Outside Australia call +612 9242 0570