Get help with Pre-Paid services

We may not be able to take your call 

Due to an increase in global containment measures, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone or online messaging.

You can get help fast from the My Telstra app where you’ll be able to 

• Manage your services and payments
• Check for outages
• Track orders
• Get support and more. 

You can also visit our Support centre for FAQs.

Thanks for your patience as we work through this. Find out the latest Coronavirus updates for our customers