We may not be able to take your call

Due to increased containment measures announced by the Philippines Government, Telstra’s contact centre workforce has been reduced. This means there will be longer wait times for customers contacting us via phone or online messaging. 

You can get help through our Support centre or via the My Telstra or Telstra 24x7 app. Thanks for your patience as we work through this. 

The latest Coronavirus updates for our customers > 


Having trouble paying your bill? We're here if you'd like to discuss your situation with us.

Call us on 13 22 00

and say 'financial hardship'