How we protect your personal information against fraud
Protection against the risk of identity theft and fraud
When making payments, updating account details or sharing sensitive information online, using multi-factor authentication – like having one-time codes sent to your mobile phone – is an increasingly common and important way to protect yourself against the risk of identity theft and fraud.
But even this step can’t always guarantee your security, particularly if your mobile service has been compromised by fraudulent SIM swap or port-out activity.
To help protect you we work with organisations in the banking industry and other sectors to provide information about whether there has been recent SIM swap or port-out activity on your service that could be an indicator that a fraudulent request has been made.
What information does Telstra share?
When a request is made to us by an organisation, we’ll provide them with a rating (in the form of a number on a risk scale), which gives an indication of whether there has been any recent SIM swaps or port-out activity for the mobile service you’re using as a means to verify your identity with that organisation.
Protecting your privacy
The role we play is to provide the rating that indicates if a SIM swap or port-out activity may have happened recently on a mobile service, to help other organisations piece together the puzzle. It simply indicates to the bank or other organisation that they may wish to obtain more information before proceeding with the request.
You can find out more information about how we handle personal information, and how we will be sharing risk assessments with other organisations in our updated Privacy Statement, which you can access at Privacy at Telstra.
More online resources
- To learn more about how we’re helping protect you from fraud you can read SIM swaps and porting fraud
- For more information about staying safe online visit Telstra Cyber Safety
- Keep yourself and your family’s mobile devices safe with Telstra Mobile Protect
- Protect your identity on Android™ mobile devices with lookout.com/Telstra
- Protect yourself against cyber security risks with staysmartonline.gov.au
- To recognise, avoid and report scams, visit scamwatch.gov.au