If you're a Telstra customer with a diagnosed life-threatening medical condition, or someone in your care or household has been diagnosed with one.
What do I need to apply?
Approval from a doctor or medical practitioner
A medical certificate from your doctor
Telstra home phone number
We need a Telstra home phone number to verify that the applicant is a Telstra customer.
We need to know who Priority Assist is being set up for. You may also need to include representative details if you’re applying on the applicant’s behalf.
- Check this list to see if the medical condition is eligible for Priority Assist.
- Fill out the online application now for the fastest approval times. You can find out other ways to apply by checking our FAQs.
- Include a medical certificate from a Doctor or Medical Practitioner to confirm their approval.
- We'll assess your application and contact you within 5-7 business days.
Priority Assist Performance Information
|October – December 2020|
|Connections completed within PA timeframe||Fault repairs completed within PA timeframe|