It looks like you are using an older version of Internet Explorer.

telstra.com.au may not display correctly and some of the features may be unavailable to you.
If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to update your browser.

Customer Relations Payment

Telstra is committed to achieving customer service excellence. To this end, we’re committed to making good on situations where we’ve caused you inconvenience, such as with connection delays and faults on our end.

In some situations, we recognise that even though we can get you connected and fix faults, a customer relations payment is also needed to make good.

So if you have recently received a call or a letter from us about our intention to take further steps to make good delays in connecting certain features on your Telstra fixed line service, please call us on 1800 246 030 between 9am and 6pm (AEDST), Monday to Friday.

We’re here to help.