International Roaming
Empower your team to be productive where and when they need
International communication simplified
We make it easy to meet the needs of all kinds of business travellers – from frequent flyers to occasional visitors, and even people who go to the same places regularly. Telstra’s International Roaming Day Pass simplifies your business travel by covering a wide range of countries, charging only for days your team makes a call, sends an SMS or uses data.
Key Features
A single agreement for your enterprise
Deploying a single agreement for your whole organisation, we provide a daily allowance of 1GB of data and unlimited standard SMS and calls to and within selected countries, under a single price across all users.
A transparent view of your spending
We provide clear visibility of spend down to an individual user-level.
Reliable international connection
Trust that your users will have a brilliantly simple user experience.
Benefits
Simple and seamless management of international communication
With no complex contracts or variables, setting up your team’s international roaming is simple and stress free.
Stay informed of your roaming costs
We provide a cost-effective overarching pricing structure and agreement, so you know exactly what to expect when their staff travel overseas.
Boost your team’s roaming productivity
Get more done with a seamless roaming experience. Your roaming kicks in automatically, so you can get to work more quickly.
How it works
Be sure your organisation has enabled the Telstra International Roaming Day Pass on your corporate mobile phone. Before your international trip visit Telstra.com to check that your destination is one of the countries covered by Day Pass.
Then, when you arrive, connect to a network and begin making calls, sending SMS or using data. Your Telstra International Roaming Day Pass will begin working automatically. You have unlimited standard voice calls and SMS to and within specified countries. And we’ll send usage alert at 50%, 85% and 100% of your data allowance, so there are no surprises.
Gone over your 1GB Day Pass daily allowance? We will top up your data by 1GB for $10, valid for 31 days.
Receiving an SMS will not trigger your Day Pass.
Day and Month Pass
International Day pass includes unlimited calls and texts, and 1GB per day, while our International Month pass includes unlimited calls and texts, and 4GB per month. Your pass is triggered when we identify you’ve used your service overseas in an eligible destination.
Eligible Countries
- New Zealand
- Argentina
- Armenia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Croatia
- Czech Republic
- Denmark
- East Timor (Leste)
- Egypt
- Estonia
- Fiji
- Finland
- France
- Germany
- Greece
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Latvia
- Lithuania
- Luxembourg
- Macedonia
- Malaysia
- Mexico
- Nauru
- Netherlands
- Nigeria
- Norway
- Panama
- Papua New Guinea
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovak Rep.
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Tonga
- Turkey
- United Arab Emirates
- United Kingdom
- Ukraine
- United States of America
- Vanuatu
- Vietnam
If your billing account number begins with 7000, you can view the eligible countries below.
- Argentina
- Armenia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Croatia
- Czech Republic
- Denmark
- East Timor (Leste)
- Egypt
- Estonia
- Fiji
- Finland
- France
- Germany
- Greece
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Latvia
- Lithuania
- Luxembourg
- Macedonia
- Malaysia
- Mexico
- Nauru
- Netherlands
- New Zealand
- Nigeria
- Norway
- Panama
- Papua New Guinea
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovak Rep.
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Tonga
- Turkey
- United Arab Emirates
- United Kingdom
- Ukraine
- United States of America
- Vanuatu
- Vietnam
If your billing account number does not begin with 7000, your eligible destinations may differ. Check out the list found in our frequently asked questions.
If the country you are visiting is not eligible, see the table below for full rates:
Data rates: $3/MB
SMS rates: 0.75c/SMS
Voice rate per min:
| Country | Rate |
| Afghanistan | $3.00 |
| Airline Services | $5.00 |
| Albania | $5.00 |
| Algeria | $5.00 |
| American Samoa | $5.00 |
| Andorra | $3.00 |
| Angola | $4.00 |
| Anguilla | $5.00 |
| Antigua & Barbuda | $5.00 |
| Argentina | $5.00 |
| Armenia | $4.50 |
| Austria | $3.00 |
| Azerbaijan | $4.50 |
| Bahrain | $2.00 |
| Bangladesh | $5.00 |
| Barbados | $5.00 |
| Belarus | $4.50 |
| Belgium | $4.00 |
| Bermuda | $5.00 |
| Bhutan | $4.00 |
| Bolivia | $3.50 |
| Bosnia-Herzegovina | $2.50 |
| Botswana | $3.50 |
| Brazil | $3.50 |
| British Virgin Islands | $5.00 |
| Brunei | $2.50 |
| Bulgaria | $3.50 |
| Burundi | $2.50 |
| Cambodia | $3.00 |
| Cameroon | $5.00 |
| Canada | $3.00 |
| Cayman Islands | $5.00 |
| Chad | $5.00 |
| Chile | $4.00 |
| China | $.350 |
| Colombia | $5.00 |
| Congo Democratic Republic | $4.00 |
| Cook Islands | $3.00 |
| Costa Rica | $2.50 |
| Croatia | $4.50 |
| Cruise Ship Services | $5.00 |
| Cyprus | $1.50 |
| Czech Republic | $4.50 |
| Denmark | $2.00 |
| Dominica | $5.00 |
| Dominican Republic | $5.00 |
| East Timor | $2.50 |
| Ecuador | $5.00 |
| Egypt | $4.50 |
| El Salvador | $3.50 |
| Estonia | $3.50 |
| Ethiopia | $4.50 |
| Falkland Islands | $4.50 |
| Fiji_Nauru | $2.50 |
| Finland | $1.50 |
| France | $2.50 |
| French Polynesia | $3.00 |
| Guadeloupe | $5.00 |
| Gabon | $5.00 |
| Gambia | $4.00 |
| Georgia | $3.50 |
| Germany | $2.50 |
| Ghana | $1.50 |
| Gibraltar | $1.50 |
| Greece | $2.00 |
| Greenland | $2.00 |
| Grenada & Carriacou | $5.00 |
| Guadeloupe | $5.00 |
| Guam | $2.50 |
| Guatemala | $3.50 |
| Guernsey (UK) | $2.00 |
| Guinea Republic | $5.00 |
| Guyana | $4.50 |
| Haiti | $5.50 |
| Honduras | $3.50 |
| Hong Kong | $2.50 |
| Hungary | $3.00 |
| Iceland | $5.00 |
| India | $3.50 |
| Indonesia | $4.00 |
| Iran | $3.50 |
| Iraq | $4.00 |
| Ireland | $2.50 |
| Isle of Man (UK) | $2.00 |
| Israel | $4.00 |
| Italy | $2.00 |
| Ivory Coast (Cote d'Ivoire) | $5.00 |
| Jamaica | $5.00 |
| Japan | $3.00 |
| Jersey (UK) | $2.00 |
| Jordan | $3.00 |
| Kazakhstan | $4.50 |
| Kenya | $4.50 |
| Kuwait | $5.00 |
| Kyrgyzstan | $2.00 |
| Laos | $2.50 |
| Latvia | $4.00 |
| Lebanon | $1.50 |
| Lesotho | $1.50 |
| Liberia | $2.00 |
| Libya | $3.50 |
| Liechtenstein | $3.00 |
| Lithuania | $4.50 |
| Luxembourg | $2.00 |
| Macau | $2.00 |
| Macedonia | $3.00 |
| Madagascar | $5.00 |
| Malawi | $4.50 |
| Malaysia | $2.00 |
| Maldive Islands | $5.00 |
| Mali | $5.00 |
| Malta | $5.00 |
| Martinique | $5.00 |
| Mauritania | $5.00 |
| Mauritius | $3.50 |
| Mexico | $4.50 |
| Micronesia (Federated States of) | $5.00 |
| Moldova | $3.50 |
| Monaco | $2.50 |
| Mongolia | $5.00 |
| Montenegro | $5.00 |
| Montserrat | $5.00 |
| Morocco | $5.00 |
| Mozambique | $3.00 |
| Myanmar (Burma) | $4.50 |
| Namibia | $3.00 |
| Nepal | $3.00 |
| Netherlands | $2.50 |
| Netherlands Antilles | $5.00 |
| New Caledonia | $2.00 |
| New Zealand | $1.50 |
| Nicaragua | $3.50 |
| Niger | $5.00 |
| Nigeria | $2.50 |
| Norway | $2.00 |
| Oman | $5.00 |
| Pakistan | $1.50 |
| Palestine | $4.00 |
| Panama | $4.50 |
| Papua New Guinea | $3.50 |
| Paraguay | $4.00 |
| Peru | $4.50 |
| Philippines | $3.00 |
| Poland | $4.00 |
| Portugal | $2.00 |
| Puerto Rico | $5.00 |
| Qatar | $4.50 |
| Reunion Island | $3.00 |
| Romania | $4.00 |
| Russian Federation | $5.00 |
| Rwanda | $2.00 |
| Samoa | $3.50 |
| Saudi Arabia | $5.00 |
| Senegal | $5.00 |
| Serbia | $5.00 |
| Seychelles | $3.50 |
| Sierra Leone | $2.50 |
| Singapore | $1.50 |
| Slovak Republic | $3.00 |
| Slovenia | $3.50 |
| Solomon Islands | $2.00 |
| South Africa | $1.50 |
| South Korea | $2.50 |
| South Sudan | $3.00 |
| Spain | $3.50 |
| Sri Lanka | $4.50 |
| St Kitts & Nevis | $5.00 |
| St Lucia | $5.00 |
| St Vincent & The Grenadines | $5.00 |
| Sudan | $3.50 |
| Suriname | $4.00 |
| Swaziland | $2.00 |
| Sweden | $2.50 |
| Switzerland | $3.00 |
| Taiwan | $2.00 |
| Tajikistan | $5.00 |
| Tanzania | $5.00 |
| Thailand | $2.50 |
| Tonga | $2.00 |
| Trinidad & Tobago | $5.00 |
| Tunisia | $5.00 |
| Turkey | $4.00 |
| Turks & Caicos Island | $5.00 |
| Uganda | $2.50 |
| Ukraine | $5.00 |
| United Arab Emirates | $3.50 |
| United Kingdom | $2.00 |
| United States | $3.00 |
| Uruguay | $2.50 |
| Uzbekistan | $5.00 |
| Vanuatu | $2.00 |
| Venezuela | $3.00 |
| Vietnam | $2.00 |
| Yemen (Arab Republic) | $2.50 |
| Zambia | $5.00 |
| Zimbabwe | $5.00 |
Avoid unwanted Costs
To avoid any unwanted international roaming costs we recommend you do the following:
Disable International Roaming and Day Pass, or remove your SIM before your travel abroad.
If you are using a dual-SIM or eSIM, please ensure International Roaming is disabled on the secondary (unused) service.
- When someone calls you and leaves a Voicemail/MessageBank message
- When you call and listen to your Voicemail/MessageBank messages
- If you use SMS to have your Voicemail/MessageBank call you
- Set unconditional diversion to Voicemail/MessageBank in phone settings (you can still make calls and retrieve Voicemail while roaming, but these will be charged at standard roaming rates as per your plan). You will not be able to receive any phone calls while unconditional diversions are in place.
- Disabling international roaming or removing your SIM after you have begun travelling may still incur roaming charges if:
- Someone calls and leaves a Voicemail/MessageBank message (if call forwarding unconditional diversion has not been setup in your phone settings beforehand)
- More information about Call forwarding can be found on How do I forward calls on my mobile? (telstra.com.au)
What is VoLTE?
Voice over LTE (VoLTE) lets you make phone calls on a 4G (LTE) network.
We have arrangements for carrying voice calls with each of our individual roaming partners in other countries. Traditionally our partners have provided 2G and 3G networks for carrying our roaming voice calls but Telstra is also making arrangements with a growing number of partners which can allow VoLTE on 4G to be used for these calls. In some countries VoLTE on 4G is the only option as our partners have already shut down their 2G and 3G networks.
This means VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. So it’s important to have a 4G or 5G phone that is compatible with our 4G VoLTE roaming arrangements to help ensure you can make calls when travelling.
VoLTE International Roaming:
To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia. The devices below are VoLTE International Roaming tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra have launched since 1 July 2022 that supports VoLTE also supports VoLTE International Roaming. For any further information, please refer to our Technical Assistance.
Making emergency calls while overseas:
In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage. The devices below are VoLTE Emergency Call tested and capable devices that Telstra has launched prior to 1 July 2022. In addition, every handset/tablet that Telstra has launched since 1 July 2022 also supports VoLTE Emergency Calls.
VoLTE International Roaming capable devices
- iPhone 6S (Must be running Apple iOS 14.5 or greater)
- iPhone SE (Must be running Apple iOS 14.5 or greater)
- iPhone 7 (Must be running Apple iOS 14.5 or greater)
- iPhone 7 Plus (Must be running Apple iOS 14.5 or greater)
- iPhone 6S Plus (Must be running Apple iOS 14.5 or greater)
- iPhone X (Must be running Apple iOS 14.5 or greater)
- iPhone 11 (Must be running Apple iOS 14.5 or greater)
- iPhone Xr (Must be running Apple iOS 14.5 or greater)
- iPhone 8 (Must be running Apple iOS 14.5 or greater)
- iPhone 11 Pro Max (Must be running Apple iOS 14.5 or greater)
- iPhone SE 2nd Generation (Must be running Apple iOS 14.5 or greater)
- iPhone 8 Plus (Must be running Apple iOS 14.5 or greater)
- iPhone 11 Pro (Must be running Apple iOS 14.5 or greater)
- iPhone Xs (Must be running Apple iOS 14.5 or greater)
- iPhone XS Max (Must be running Apple iOS 14.5 or greater)
- iPhone 12 Pro (Must be running Apple iOS 14.5 or greater)
- iPhone 12 Pro Max (Must be running Apple iOS 14.5 or greater)
- iPhone SE 3rd Gen (Must be running Apple iOS 14.5 or greater)
- iPhone 12 (Must be running Apple iOS 14.5 or greater)
- iPhone 12 Mini (Must be running Apple iOS 14.5 or greater)
- iPhone 13
- iPhone 13 Mini
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 14
- iPhone 14 Plus
- iPhone 14 Pro
- iPhone 14 Pro Max
- Pixel 3 (Must be running SP1A.210812.016.B2 or later)
- Pixel 4 (Must be running SQ3A.220605.001 or later)
- Pixel 4a (Must be running SQ3A.220605.001 or later)
- Pixel 4 XL (Must be running SQ3A.220605.001 or later)
- Pixel 5 5G (Must be running RQ3A.210605.003 or later)
- Pixel 4a 5G (Must be running RQ3A.210605.003 or later)
- Pixel 3 XL (Must be running SP1A.210812.016.B2 or later)
- Pixel 6a
- Pixel 7
- Pixel 6 Pro (Must be running RQ3A.210605.003 or later)
- Pixel 6 (Must be running RQ3A.210605.003 or later)
- Pixel 7 Pro
- Nokia XR20
- Nokia X30 5G
- Nokia G11 Plus
- MOTO G62 5G
- Find X3 Pro 5G (Must be running CPH2173AU_11._A.16 or later)
- A94 5G
- Find X5 Pro
- Tab8 4G
- Galaxy S9 Plus (Must be running QP1A.190711.020.G960FXXUFFUE1 or later)
- Galaxy Note 9 (Must have firmware version or later) QP1A.190711. 020.N960FXXS8FUE5 or later)
- Galaxy S10 5G (Must be running QP1A.190711.020.G973FXXU8DTH7 or later)
- Galaxy Xcover Pro (Must be running RP1A.200720.012.G715FNXXU7BUC1 or later)
- Galaxy Z Flip (Must be running RP1A.200720.012.F700FXXU5DUD9 or later)
- Galaxy S10e (Must be running QP1A.190711.020.G973FXXU8DTH7 or later)
- Galaxy Note 10+ (Must be running RP1A.200720.012.N975FXXU6FUBD or later)
- Galaxy Note 10+ 5G (Must be running RP1A.200720.012.N975FXXU6FUBD or later)
- Galaxy A90 5G (Must be running RP1A.200720.012.A908BXXU5DUC3 or later)
- Galaxy A51 (Must be running RP1A.200720.012.A515FXXU4DUB1 or later)
- Galaxy Tab S7 4G (Must be running RP1A.200720.012.T875XXU2BUC6 or later)
- Galaxy Tab S7+ 5G (Must be running RP1A.200720.012.T976BXXU1BUB2 or later)
- Galaxy Tab Active3 4G (Must be running RP1A.200720.012.T575XXU3BUD5 or later)
- Galaxy Tab A7 4G (Must be running QP1A.190711.020.T505XXU2AUA1 or later)
- Galaxy A20 (Must be running RP1A.200720.012.A205YNDVU7CUF2 or later)
- Galaxy A70 (Must be running QP1A.190711.020.A705YNDXU5CUA7 or later)
- Galaxy A30 (Must be running RP1A.200720.012.A305YNDVU3CUE6 or later)
- Galaxy S20 (Must be running QP1A.190711.020.G981BXXU5BTJ3 or later)
- Galaxy S20 5G (Must be running QP1A.190711.020.G981BXXU5BTJ3 or later)
- Galaxy S20+ 5G (Must be running QP1A.190711.020.G981BXXU5BTJ3 or later)
- Galaxy S20 Ultra 5G (Must be running QP1A.190711.020.G981BXXU5BTJ3 or later)
- Galaxy A11 (Must be running QP1A.190711.020.A115FXXU1ATL1 or later)
- Galaxy A21s (Must be running QP1A.190711.020.A217FXXU5BUA1 or later)
- Galaxy S9 (Must be running QP1A.190711.020.G960FXXUFFUE1 or later)
- Galaxy S10 (Must be running QP1A.190711.020.G973FXXU8DTH7 or later)
- Galaxy S10+ (Must be running QP1A.190711.020.G973FXXU8DTH7 or later)
- Galaxy Tab A 10.1 (2019) (Must be running QP1A.190711. 020.T515XXU7BUA1 or later)
- Galaxy Tab S6 (Must be running RP1A.200720.012.T865XXU4CUB7 or later)
- Galaxy S21 5G (Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later)
- Galaxy S21+ 5G (Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later)
- Galaxy S21 Ultra 5G (Must have firmware version RP1A.200720.012.G998BXXU1AUA4 or later)
- Galaxy A32 5G
- Galaxy A52 5G
- Galaxy A12
- Galaxy Note20 5G (Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later)
- Galaxy Note20 Ultra 5G (Must have firmware version RP1A.200720.012.N981BXXU1CTL5 or later)
- Galaxy Tab S8
- Galaxy S20 FE 5G (Must be running RP1A.200720.012.G781BXXU1BUA5 or later)
- Galaxy A52s 5G
- Galaxy Tab S8 Ultra
- Galaxy A73 5G
- Galaxy Z Fold 2 5G (Must be running RP1A.200720.012.F916BXXU1DUDA or later)
- Galaxy Tab Active4 Pro 5G
- Galaxy Z Fold 3 5G
- Galaxy Z Flip 3 5G
- Galaxy A22 5G
- Galaxy S21 FE 5G
- Galaxy S22
- Galaxy S22+
- Galaxy S22 Ultra
- Galaxy A13 4G
- Galaxy A53 5G
- Galaxy A13 5G
- Galaxy Xcover6 Pro
- Galaxy Z Fold 4 5G
- Galaxy Z Flip 4 5G
- Galaxy A33 5G
- Galaxy Tab S8+
- Y22s
- Y21s
- Y55 5G
- Telstra Essential Smart 2.1
- Telstra Essential Pro 3
- Telstra Smart 4
- Blade A52
Frequently asked questions
Before you go
If the International Roaming Day/Month Pass is not supported at your destination or you do not have the pass applied, you will be charged at PAYG rates, see here
International Roaming is not available in all countries and destinations are subject to change. If the destination you’re travelling to is not listed in the Pay-as-you-go rates, it means you cannot use your Telstra service to roam there.
In available destinations voice calls, SMS, MMS, and data services may not be available with all operators. The availability of voice calls, SMS, MMS, and data services are dependent on a number of factors including your destination, the participating operator in that destination and the device you use.
When your Adaptive Mobility service is provisioned, International Roaming, as well as the International Roaming Day Pass is auto-bestowed. If you are travelling in a Day/Month Pass eligible country, the pass will be triggered and you will receive a notification. If traveling outside of Day/Month Pass eligible countries, Pay-as-you-go rates will apply. You can manage your requirements and view the status of International Roaming via the self-serve tools (Telstra Order Express or T connect).
Business: 13 22 53
Enterprise: 1800 730 053
If calling from overseas: +61 439 125 109
- Argentina
- Armenia
- Austria
- Bahrain
- Bangladesh
- Belarus
- Belgium
- Brazil
- Brunei
- Bulgaria
- Cambodia
- Canada
- Chile
- China
- Columbia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- East Timor (Leste)
- Ecuador
- Egypt
- Estonia
- Fiji
- Finland
- France
- Germany
- Greece
- Guatemala
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kazakhstan
- Laos
- Latvia
- Lithuania
- Luxembourg
- Macau
- Macedonia
- Malaysia
- Mexico
- Nauru
- Netherlands
- New Zealand
- Nigeria
- Norway
- Panama
- Papua New Guinea
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovak Rep.
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Tonga
- Turkey
- United Arab Emirates
- United Kingdom
- Ukraine
- Uruguay
- United States Of America
- Vanuatu
- Vietnam
- International Day and Month Pass included in some Enterprise Mobility plans. Please check with your aligned Mobile Sales Specialist for details.
- Unlimited calls and SMS are only available to mobile handset plans to and from standard numbers while in a Day Pass-eligible destination. It excludes calls and SMS to premium, directory assist and satellite numbers.
- Some usage is excluded from International Day Pass such as MMS, video calls, third-party content charges, calls and SMS to premium numbers, satellite numbers and operator-assisted calls. These are charged at standard pay-as-you go international roaming rates.
- Cruise ships utilise satellite services rather than a mobile network. Therefore talk, SMS and data usage made on cruise ships won’t be covered by our Day Pass. We recommend contacting your cruise ship or travel provider to see their on-board arrangements.
- International Day Pass inclusions based on Australian Eastern Standard Time. Any unused data expires at the end of each day (AEST).
- If you go over your daily/monthly data allowance, you’ll be automatically given an additional 1GB for $10, which is valid for 31 days in Day/Month Pass-eligible destinations.
- International roaming can be deactivated at any given time by using any of our self-care tools. If you’re overseas, you can contact us by calling +61 439 125 109 between 8am-7pm AEST. All calls to that number are toll free if made from a Telstra service.
- Calls can only be forwarded to Australian numbers. This helps us protect you from any fraud in case your phone is stolen while you’re overseas.
- You’ll only begin to pay for your International Day Pass once you start using your device at your destination. This includes if your device uses data, such as downloading emails or updating social media apps.
Check more details in our Terms
Digital Services Agreement - Telstra
When you arrive
Turn on your device when you reach your destination and ensure data roaming is switched on in the phone’s settings.
Check here if roaming is available at your destination. If it is, you will connect automatically to the local mobile network. Once connected, you’ll receive an SMS from us confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.
- To access, text +61101 This is a free SMS.
- You will then receive a call from MessageBank (call will come from +61 418 707 101) where you can listen to your messages.
- Retrieving/listening to messages from MessageBank will be deducted from your pack’s call allowance.
Manage your use
Data usage is the amount of data your device uses when it uploads and downloads information from the internet. If you’re not sure how much data you might need, then use the Data Usage Calculator to help you estimate your data usage needs.
Alternatively, to track your voice, SMS and data usage, simply dial #108# from your Telstra device. This feature is free to access when overseas.
When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that international roaming is active You will only be able to receive these notifications if your device is capable of receiving SMS.
While you’re overseas, we’ll send you SMS alerts to keep you informed of your spend and usage if your device is capable of receiving SMS and you haven’t opted out of these messages.
We’ll send you alerts at 50%, 85% and 100% usage of your data allowance. If you exceed your daily data allowance when using a Data Plan or Pack you will automatically switch to Pay-As-You-Go rates. When using data at our Pay-As-You-Go rates we’ll send you an SMS every time you use $100 worth of data.
Connection troubleshooting
- If you haven't activated International Roaming with Telstra, request a call back..
- Turn your mobile phone off and on again. This will re-establish a connection to the network.
- Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)
- If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.
- Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.
- If you're still having trouble, please contact us.
If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.
Various technologies are used including 2G/3G/4G and VoLTE. Voice calling may also depend on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.
If you can’t make calls with your Non-VoLTE capable device you may be able to manually select a 3G/2G network via your device settings (if such a network is available). Check the instructions below on how to do this for some popular devices.
For devices not covered below or a different software version, to select a network manually check with your device manufacturer.
For voice calling Non-VoLTE compatible devices may also be able to utilise OTT (Over The Top) calling apps or wi-fi calling for calls to Australia.
Apple iPhone 14 Pro Max iOS 16.0
- Go to Settings – for Network Selection
- Select Mobile Data
- Find and select Network Selection
- Switch Automatic to off – for Manual network selection
- From the list of available networks, select the required network
- Return to the home screen.
Google Pixel 7 Android 13
- Find Settings by sliding two fingers downwards from top of the screen
- Go to Network and Internet
- Find and select Internet
- To select network manually, choose Settings icon
- Switch Automatically select network to off – wait while phone searches for networks
- From the list of available networks, select the required network, once connected choose left arrow
- Return to the home screen.
Samsung Galaxy S23 Ultra Android 13
- Find Settings by sliding two fingers downwards from top of the screen
- Select Connections
- Find and select Mobile networks
- Find and select Network operators
- Switch Select automatically to off – wait while phone searches for networks
- From the list of available networks, select required network
- Return to the home screen.
It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.
If you're still having trouble, please contact us.
If you need to call a phone number in another country from Australia, or if you’re overseas and need to call home, you may need to change the number that you dial and add in the [international access code], [country code], [area code] (if applicable). With a lot of networks starting to exit 3G and depending on your device and if the overseas network and Telstra have VoLTE over 4G agreements in place, you may be required to do this.
To make a call overseas using your Telstra mobile in Australia, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. Full list of country codes
3. Enter the area code and then the phone number.
For example, if you want to call a number in the US, dial: +1 808 xxxx xxxx.
To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].
1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. The country code for Australia is 61.
3. Enter the area code and then the phone number without the leading zero.
For example, for mobile dial +61 4 xxxx xxxx, and for landline dial +61 2 xxxx xxxxx
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