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Improve your customer experience

Each experience your customer has with your organisation is crucial. Make sure it’s a positive one with our customer contact solutions. 

Customer expectations are changing

Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. Our customer contact solutions are designed to help you change when and how your customers interact with your company.

For both complex and simple deployments, we’ll help you with consulting, design, procurement and management. Our solutions will help you increase productivity, enhance customer satisfaction and reduce costs.

Contact us

Find a Customer Contact Expert

  Launch Expert Finder

Talk to your Account Executive.

Not sure who they are?

  Call 1300 835 787

We're available Monday to Friday, 9am-5pm

  Support

How we can help transform your organisation

Contact Centres

We deliver options from purely web-based solutions to completely managing your customer contact centre for you.

Inbound Services

Make it easy for customers to make contact with you with Telstra’s inbound services.

 

Customer Contact Optimisation

Augment your customer contact experience with our range of products and services.

 

Contact Centres - Cloud Solutions

Cloud Contact Centre - Genesys

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for operations with 5 to 1000+ seats.

Total Contact Centre

Hosted by our partner Premier Technologies, Total Contact Centre can scale up to between 50-200 seats.

Network Contact Centre

A virtual contact centre solution for large scale and complex customer interactions.

Cloud Contact Centre - Cisco Powered

Consistent, seamless and personalised customer experiences across multiple touch points, with the simplicity and agility of the cloud.

Contact Centres - On Premises Solutions

Unified Contact Centre

Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.

Avaya Contact Centre

Enrich customer interactions on multiple channels while helping to improve agent efficiency.

ShoreTel Unified Communications

A powerful unified platform for internal collaboration and customer contact management.

Inbound Services

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Inbound Services

Make it easy for customers to make contact with you with Telstra’s inbound services (Priority One3®, Priority1300®, Freecall™ 1800 and Freecall™ One8™)

Customer Contact Optimisation

Managed Business Centres

Let us be a cost-effective extension of your customer care during peak periods – whether they’re planned or not.

Whispir

Create rich conversations to transform interactions with your customers and across your organisation.

Interactive Voice Response

Touchtone response features for inbound services that enable call steering and customer self-service.

Enterprise Speech Solutions

Manage and direct a high volume of callers through speech recognition technology and touchtone interaction.

Help your organisation to get

 

Improved efficiency
We’ll help maximise output across agents, processes and infrastructure.

 

An integrated solution
Our focus is collaboration, so our solution integrates with your current capability.

 
 

In-depth analytics
We can provide dynamic analysis of your contact centre and make changes to suit demand and business requirement.

 
 

A suite of flexible options
Our convenient contact methods allow customers to contact you via multiple channels, including social media.

 

Our experienced management
Minimise the difficulty of technology management as well as any ongoing capital investment.

 

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