Network Care Plus

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Hassle-free equipment support

Buying, renting and maintaining network equipment can be costly and time consuming, especially if you have limited resources or complex infrastructure.

Take away this hassle with Telstra’s Network Care Plus, which provides simple equipment procurement and maintenance when you don’t need a full management service.

This cost-effective offering gives you the reliability and convenience of having Telstra as the single point of contact for carriage fault or hardware replacement, making maintenance easier and leaving you with more time to focus on your business priorities.

Key features

Single service desk

If you’ve identified a fault, contact the 24/7 Telstra service desk. We will check the network connection and arrange equipment or parts replacement for your device if it is faulty.

Choice of service assurance levels

We provide a range of service assurance levels to suit the needs at each of your sites. Replacement equipment or parts will be delivered to your site within the chosen target response time.

Combined Telstra bill

The Network Care Plus charge, which includes equipment rented or purchased through Telstra and maintenance service, is presented as a single line item on your Telstra bill.

Benefits

Peace of mind

Save time and effort maintaining equipment. Our single service desk and qualified technicians provide a convenient way to resolve problems.

Business continuity

Fast hardware replacement helps give you confidence your business can be operational for longer, while you retain the ability to access and manage your devices.

Competitive pricing

Take advantage of our partnerships with leading vendors and economies of scale to enjoy cost-effective prices for both equipment and maintenance. You’ll also have the simplicity of a single invoice, making it easier to manage your IT budgets.

Why Telstra

Reliable, high quality performance through the Telstra network

Consistently high-quality collaboration experiences underpinned by our Next IP® network and Australia’s largest mobile network.

A network to rely on

We monitor our network around the clock with dedicated control centres using advanced management systems. We provide helpdesk support and proactive response to manage problems as they happen and restore services.

Trusted coverage on one of the largest fibre footprints in Australia

From dual fibres in every capital city to coverage in regional and rural centres, Telstra owns one of the largest fibre footprints in Australia.

Getting started

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