If you’ve identified a fault, contact the 24/7 Telstra service desk. We will check the network connection and arrange equipment or parts replacement for your device if it is faulty.
We provide a range of service assurance levels to suit the needs at each of your sites. Replacement equipment or parts will be delivered to your site within the chosen target response time.
The Network Care Plus charge, which includes equipment rented or purchased through Telstra and maintenance service, is presented as a single line item on your Telstra bill.