Consistently high-quality collaboration experiences underpinned by our Next IP® network and Australia’s largest mobile network.
If you’ve identified a fault, contact the 24/7 Telstra service desk. We will check the network connection and arrange equipment or parts replacement for your device if it is faulty.
We provide a range of service assurance levels to suit the needs at each of your sites. Replacement equipment or parts will be delivered to your site within the chosen target response time.
The Network Care Plus charge, which includes equipment rented or purchased through Telstra and maintenance service, is presented as a single line item on your Telstra bill.
We monitor our network around the clock with dedicated control centres using advanced management systems. We provide helpdesk support and proactive response to manage problems as they happen and restore services.
From dual fibres in every capital city to coverage in regional and rural centres, Telstra owns one of the largest fibre footprints in Australia.