Integrated Operations Management

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Optimise your network performance

Enhance your network and IT infrastructure with proactive management and end-to-end visibility.

We can help you improve productivity by freeing up the time of your internal IT resources to focus on strategic projects instead. You can also use our best-of-breed portals to access comprehensive network insights to help you make better business decisions.

Key features

Network Visibility and Insights

End-to-end network visibility, alarming and comprehensive reporting through Solarwinds. An easily accessible view of your network through Telstra’s Network Performance Dashboard.

Specialised operations team and simplified engagement process

Access expert support with our specialised operations team, including a level 3 technical team. Our integrated service desk and service management team helps simplify your engagement with Telstra.

Professional Services

Expert advice and consulting support will assist your transition to our Integrated Operations Management solution.

Benefits

Full onboarding experience

Our professional services teams consult with you to transform your network environment and ensure a smooth transition onto IOM.

Understand your network

Monitor the health and performance of your network through Solarwinds and Telstra’s Network Performance Dashboard.

Optimise network performance

Optimise end-user experience through an application centric view of the network to monitor what applications are being used and their performance.

Specialised support teams

Our level 2 and 3 operations team will work with you to proactively manage your network.

Single point of contact

With our integrated service desk, you only have to call one number when you need help.

Flexibility

Customized your dashboards in Solarwinds; our operations teams will continue to use your systems and processes to minimize complexity.

Why Telstra

Expertise to match your business needs

Draw on the experience of our global experts and business partners who understand the importance of your network and can help you design, build and manage complete integrated solutions, whatever your requirements.

End-to-end view for better performance

As a network operator and services provider, we can give you more visibility of your IT systems and structures. We also make managing your IT simpler by offering technology and service as a complete, integrated solution.

We reduce network complexity

To make your experience as simple as possible, we manage your network from end-to-end, across the entire lifecycle of a fault across both carriage and equipment.

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