Empower your teams to navigate complex processes when and where they need it.
Powerful, context-specific search functionality improves self-service, which lowers supervisor-to-staff ratios.
Your people don’t have to rely on memory as they are guided through tasks in a fast, efficient manner.
Allow your experts to easily manage and update content in real time.
Integrate readily with existing CRM platforms to maximize customer experience.
Get real time reporting about employees, access and search terms. Use data to drive change and increase your employee engagement and customer experience.
Women with thought bubbles surrounding her
two people talking to each other illustration
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
One touch point for your Knowledge Management means you don't have to waste time managing multiple vendors. You also gain more responsiveness and accountability for your solution.
Panviva is a leading provider of Knowledge Management technology used by over one hundred thousand people across the world at leading banks, financial services organisations, insurance companies, utility companies and government agencies. Panviva was rated by Gartner as Cool Vendor of 2014.
Telstra also uses the Panviva Knowledge Management Application broadly within our organisation and currently has a 20% equity share in the company.