Communications Recording

Get a better picture of customer relations

With Communications Recording, it's easy to monitor the key customer touch point of phone interactions. Capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS. The analytics add-on offers even deeper awareness of customer contact for more assurance in your dealings with customers or to drive smarter and more personalised relationships.

Set-up and operation couldn't be simpler. Our network-based platform can work with your existing Telstra mobile, TIPT and SIP Connect services. It provides a range of functions to assist your business - call recording, speech analytics, quality control of interactions, management, and storage - in one integrated solution.

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Key features

Fixed and mobile call monitoring

View all interactions across a mobile or distributed workforce.

Simple set-up

Network-based for easier integration. No need to install and manage hardware or software.

Easy to manage

Self-service portal for a near real-time view of interactions, plus reporting.


Protect your business

Ensure that your staff adhere to internal policies while maintaining internal and external regulation compliance. Reduce escalations, resolve customer disputes, and have evidence in case of legal action

Enrich customer experience

Assess and train staff to empower them to present your business in the best way. Monitor, coach and evaluate agents, and enable them to share and learn from recordings.

Improve marketing

Leverage optional analytics to identify and understand trends, tailor products and services, and target promotions. Deploy more accurate and effective marketing campaigns to help your business - and brand - thrive.

Convenient budgeting

No capital expenditure needed with predictable monthly pricing.

Highly secure

All your data is protected at rest or in flight, and is stored in Australia.

Why Telstra

Connect reliably in more places

Enjoy better call quality and performance with our fixed and mobile networks, which together create the largest fully integrated IP platform in Australia. The Telstra Mobile Network reaches 99.4% of the Australian population with combined 3G and 4G coverage.

First class security to protect your information

Telstra has been helping businesses manage risk and protect data for decades, while we have been protecting our own network for even longer.

We partner with the best to provide the best solutions

Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.

Getting started

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Getting support for Telstra

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Things you need to know

  1. Communications Recording requires a Telstra mobile service with unlimited standard national calls, a TIPT service, or SIP Connect service. Comms Recording is not available for wholesale customers or for resale.

    There are some scenarios where calls are not recorded. If recording for compliance purposes or regulated industries, a “Record Always” function can suppress features like Call Forwarding, Call Transfer and international roaming where recording cannot be guaranteed.

    With SIP Connect, Communications Recording will apply at the trunk level. Internal calls and transfers will not be recorded.

    Over-the-Top (OTT) messaging applications like iMessage, WhatsApp etc. will not be recorded. Note that some smartphones integrate OTT messaging in their native dialling applications, and despite the SMS/MMS appearance, these messages will not be recorded when sent using a data connection.

    Twelve months of recording storage is included. Additional storage can be purchased on request.