View all interactions across a mobile or distributed workforce.
Network-based for easier integration. No need to install and manage hardware or software.
Self-service portal for a near real-time view of interactions, plus reporting.
Communications Recording requires a Telstra mobile service with unlimited standard national calls, a TIPT service, or SIP Connect service. Comms Recording is not available for wholesale customers or for resale.
There are some scenarios where calls are not recorded. If recording for compliance purposes or regulated industries, a “Record Always” function can suppress features like Call Forwarding, Call Transfer and international roaming where recording cannot be guaranteed.
With SIP Connect, Communications Recording will apply at the trunk level. Internal calls and transfers will not be recorded.
Over-the-Top (OTT) messaging applications like iMessage, WhatsApp etc. will not be recorded. Note that some smartphones integrate OTT messaging in their native dialling applications, and despite the SMS/MMS appearance, these messages will not be recorded when sent using a data connection.
Twelve months of recording storage is included. Additional storage can be purchased on request.