Speakers

2 - 4 Sep 2019
Melbourne Convention & Exhibition Centre

Inspirational speakers

Challenging, inspirational, insightful and intriguing – this year’s speakers will leave you with a lot to think about and some amazing ideas to implement. Check back to see who’s been added to the agenda.

Michael Ackland

Group Executive, Telstra Consumer & Small Business

Michael is currently Group Executive for Telstra’s Consumer & Small Business function, which looks after the needs of millions of consumer and small business customers across Australia. Michael joined Telstra in 2016 as Executive Director of Telstra Country Wide, with responsibility for more than 350 retail stores and over 16,000 partners nationally. Prior to Telstra, Michael was the CEO of GE Healthcare in Australia and New Zealand. In his 12 years at GE, he held various executive leadership roles across GE’s Australian and New Zealand business, including financial services, corporate and healthcare divisions. Michael joined GE from the Boston Consulting Group where he was a Principal.

Jenni Barnett

Head of Digital, Telstra Consumer & Small Business

Jenni joined Telstra in August 2018 and her role is to accelerate the impact of digital, and deliver on Telstra’s T22 strategy and beyond. She is accountable for digital and digital assisted channels, digital product to drive sales and service outcomes, and transforming customer experiences. This includes driving a digital first approach, as well as connecting customers across the “golden trio” of channels as she calls them – stores, contact centres and digital – to ensure we deliver the best outcome for our customers as they move across channels. Prior to Telstra, Jenni was one of the execs to establish the well-known market leading digital team at the Commonwealth Bank and take it from a start up to a high performing commercial and customer focused channel, in less than four years.

Michael Griffiths

Head of Channel Operations, Telstra Consumer & Small Business

Michael Griffiths leads the Channel Operations function within the Consumer and Small Business team. He has worked in Telstra for over 15 years, and during that time he has led strategy, operations and transformation activity in product, commercial management, sales operations and channels (contact centres and retail stores). Prior to joining Telstra, Michael worked with Accenture where he led engagements in the telecommunications, health and sports management fields in Australia, Asia and the United States. Outside of work, Michael enjoys spending time with his family and hiking.

Andrew Penn

Chief Executive Officer, Telstra

Andrew became Chief Executive Officer in May 2015, having served as Telstra's CFO and Group Executive International. An experienced senior executive with a career spanning more than 30 years, Andrew spent 20 years with AXA Asia Pacific, where he held a number of positions including Group Chief Executive (2006-2011), Chief Executive Officer for Australia and New Zealand, Group Chief Financial Officer and Chief Executive for Asia.

4 & 5 Sep 2019
Melbourne Convention & Exhibition Centre

Inspirational speakers

Challenging, inspirational, insightful and intriguing – this year’s speakers will leave you with a lot to think about and some amazing ideas to implement. Check back to see who’s been added to the agenda.

Andrew Penn

Chief Executive Officer, Telstra

Andrew became Chief Executive Officer in May 2015, having served as Telstra's CFO and Group Executive International. An experienced senior executive with a career spanning more than 30 years, Andrew spent 20 years with AXA Asia Pacific, where he held a number of positions including Group Chief Executive (2006-2011), Chief Executive Officer for Australia and New Zealand, Group Chief Financial Officer and Chief Executive for Asia.

Michael Ebeid, AM

Group Executive, Telstra Enterprise

Michael joined Telstra in October 2018 as Group Executive, Telstra Enterprise. Responsible for revenues in excess of $8bn, he manages a growing business that delivers connectivity, platforms, applications and tailored industry solutions to Telstra’s enterprise and government customers. He’s also responsible for Enterprise’s international operations, with approximately 3,500 people in 20 countries and the largest subsea cable network in the Asia Pacific region.