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Telstra Platinum

Get human help with your tech.

Our experts are available 24x7 to help you get your technology connected. Get support when you need it online, over the phone, in your own home, or in-store.

View Platinum services

Introducing Telstra Platinum

Get tech advice and support for all of your home gadgets with Telstra Platinum.


Why Telstra Platinum?

Tech support like no other

Our tech experts will set up your home network, email accounts, teach you how to use your gadgets, fix issues such as computer viruses and more. 

Support when you need it

Enjoy online access to our tech experts, over the phone support, optional home visits, plus one-on-one assistance at your local Telstra store.

Telstra Platinum services

Our Set IT Up service from Telstra Platinum

Let us get your new modem, tech or up to five internet-enabled devices connected to your home network.

Our Platinum technicians can also offer expert help to ensure your home broadband and Wi-Fi are working the way they should, so that you enjoy optimal coverage and more consistent speeds at home.

Choose to pay upfront, or spread the cost over 12 equal-monthly repayments.

Select option

for 12 months. Min cost $240

Our Support IT Up Service from Telstra Platinum

We'll investigate and solve an issue for you, such as slow computers, removing a computer virus, or fixing a connection problem.

Choose to pay upfront, or spread the cost over 12 equal-monthly repayments.

Select option

for 12 months. Min cost $240

Ongoing round the clock tech support

Take up a 12-month Telstra Platinum subscription and get access to our tech experts whenever you need them. Get 24x7 support either over the phone, online or by visiting a Telstra store during opening hours.

$15Per month for 12 months

Min cost $180

Subscribe now

Critical Information Summary

Extra benefit when you subscribe

Eligible Telstra Platinum Subscribers get a half price discount on our in-home Set IT Up, Support IT and Learn IT services.
Normally $240, subscribers pay just $120.

What is covered with this subscription?

Devices covered
Get support for a wide range of devices: computers, smart TVs, smartphones, gaming consoles and tablets.

List of devices covered

Software covered
Get help with common software applications such as Internet Explorer, Firefox, Facebook and MS Office.

List of software covered

Services offered
Services include technical support for your Telstra services, network, gadgets and common problems. 

List of services offered

Existing Telstra Platinum customers

  Support: 13 7587

Remote Login

If you’re an existing Telstra Platinum customer, your Platinum technician may ask you to log in using this portal when helping to solve your issue.


Questions about Telstra Platinum? We can help

24x7 Chat

Chat with our Platinum experts online.

Chat now
Call Platinum support

Call 13 7587 24x7 for technology support with patience, advice and support for all your technology needs.

Call now
Platinum in-store

Store locator will help you find your closest Telstra store.

Find a Telstra store