It looks like you are using an older version of Internet Explorer. may not display correctly and some of the features may be unavailable to you.
If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to update your browser.


Fibre To The Node (FTTN) / Fibre To The Building (FTTB).

Everything you need to know.

What happens during installation?

The installation process is the same whether it’s to your building or via the node.

nbn™ installation (FTTB)
nbn™ installation (FTTN)

nbn service installation process

We’ll arrange for an nbn technician to connect you to the nbn using the existing copper cable running into your home.

Depending on what services you’re planning to connect, the technician may require access to your home.

  • If you already have a home phone service you won’t need an nbn™ service appointment.
  • If you’re a new home phone customer you will need an nbn™ service appointment. On the day of installation someone over 18 whose name is on the account must be home to let the technician in. If you're renting make sure you get your landlord’s approval beforehand.

In home equipment

Fibre to the building and fibre to the node connects your modem to your existing phone socket so you won’t need additional equipment. After the nbn network is connected any other phone sockets will no longer work unless rewired.


nbn plans

View our range of home broadband plans.

More on nbn plans


nbn bundles

For convenience, all round entertainment and single billing.

More on nbn bundles


Rollout map

See where the nbn network is available and where it's coming next.

More on nbn Network Rollout Map


What is the nbn™ network?

We bring you up to speed on the newest technology connecting Australia.

More on nbn™ network


Questions about the nbnnetwork? We can help

Call 1800 993 728

Prefer to talk to someone over the phone? Ask us about Telstra bundles.

Call now
Find a Telstra store

The store locator can help you find a Telstra store that is close to you.

Find a Telstra store

Your online help desk to support you with FAQs and support articles.

Go to Support

Have a question about you and the nbn™ network? Our customers have firsthand knowledge.

Get CrowdSupport