Cancel your direct debit by completing the form below. Please note, your request may take up to 3 business days to process. If your bill is due within that time, please make sure you have sufficient funds in your account to pay the bill and avoid late payment fees.
Alternatively, you can log into Telstra 24x7 My Account using your Telstra ID to cancel your direct debit. If you request to cancel your direct debit via Telstra 24x7 My Account, it will be cancelled within 24 hours.
No Telstra ID? Register for one now or find out more