Update on services affected by flooding in New South Wales

Media Release, 30 January 2013

Severe weather and flooding in northern New South Wales is causing a loss of mains power across a number of Telstra sites and affecting landline and broadband services in Tweed Heads, Batemans Bay, Byron Bay and Bilambil Heights.

As of this afternoon, there is a loss of service to approximately 2000 landlines and 1500 ADSL connections in these areas.

Mobile services are not affected.

Due to flooding and safety exclusion zones, Telstra technicians may be unable to access some areas to maintain our back up power systems and at this stage, we are unable to confirm when services can be restored. Crews are on standby to act as soon as it is safe to do so.

We will continue to monitor the situation and provide the community with updates through our social media channels – Telstra on Facebook and @telstra_news on Twitter - and via our Service Status page in addition to regular updates to media. 

We apologise for any inconvenience to our customers and assure them that we are doing everything we can to get them connected as soon as possible.