Update 29 Nov (AM): Telstra Exchange Fire In Warrnambool

Media Release, 29 November 2012

This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following last Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region. 

Mobile phone coverage has now been restored to all 3G base stations throughout the district for voice and data services.

Technicians worked overnight reconnecting approximately 11,000 landlines and have now restored services to 74 per cent of customers.  Towns added overnight include Port Fairy, Casterton, Dunkeld, Heywood, Orford, Toolong, Warrong, Camperdown, Heathmere, Noorat and Tyrendarra. All landline services in Hamilton have now been restored after partial restoration yesterday.

Significant progress has also been made in reconnecting internet services with restoration in Port Fairy and some areas of Warrnambool.

A team of more than 50 technicians are on site carrying out repairs, working across two 12 hour shifts to get services restored as quickly as possible.

The focus today for technicians will continue to be restoring landline and internet services.

We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.