Telstra to unlock Westpac's digital front door

Media Release, 08 May 2014

Telstra has today announced it has been selected to partner with the Westpac Group as part of a five-year agreement to provide Westpac’s domestic data network, primary internet access, outbound voice and Pacific Bank telecommunications. The move will accelerate the delivery of Westpac’s 2017 strategy and support the business as it embraces the digital future.

For the first time the St George corporate and branch communications network will also transition to the Telstra network, with 300 sites being upgraded to a fibre-based service.

The solution will open up a portfolio of new opportunities for Westpac, to enable further growth and expansion but most importantly build on Westpac’s current service offering, further enhancing the customer experience – a key priority under Westpac’s ambitious 2017 strategy.

To support this transition, services provided by Telstra will include solutions management for the Westpac Group – including network connectivity, digital media solutions, Wi-Fi, audio conferencing and data centre connectivity.

David Burns, Group Managing Director, Telstra Global Enterprise and Services, commented: “Westpac is committed to putting customers at the heart of the banking experience, and we’re excited to be part of that journey – adding another valuable layer to Westpac’s customer service experience.”

“This new chapter sees an expansion of our existing relationship with Westpac, and will support the business with its digital future strategy across all brands within the Westpac Group. It has been a truly collaborative story to date, with our tailored solutions helping the business to put the infrastructure in place, to not only achieve its technology transformation but also to support the wider business objectives for 2017.”

“Our solutions will provide Westpac with the platform, through a single network, to put the business ahead of the pack in a rapidly changing digital world while also maintaining momentum in its broader technology modernisation journey,” Burns added.