Telstra on a roll to connect Tasmanians to the NBN

Media Release, 04 June 2013

Telstra today launched its commercial services on the National Broadband Network (NBN) in Tasmania rolling a new “Store on Wheels” into Triabunna and ensuring staff in its new store in Sorell were geared up for customer demand.

Telstra Area General Manager Tasmania, Michael Patterson said, “We’re excited to launch commercial Telstra services on the NBN here in Tasmania, in Triabunna and Sorell, and expect there to be a lot of interest.

“We have a long history of being on the ground locally and with our “Store on Wheels” we’re taking that one step further, providing face to face service in smaller communities where we don’t have a retail presence. Customers will have a lot of questions about their services on the NBN and so they don’t have to travel to talk to us, we’re rolling this new store right into the heart of NBN enabled areas. This is a new retail concept for Telstra and the first of its kind in Australia. Having it permanently based in Tasmania means we can be in more places for customers to talk to us in person, supplementing our local 25-plus store network,” Mr Patterson said.

Telstra’s latest home phone and broadband bundles, which were launched earlier this year, are now available to households in NBN enabled areas in Triabunna and Sorell, along with other locations as they become ready for service. 

“As Australia’s leading full-service provider, Telstra can support Tasmanians as they move into a fibre future by offering professional in-home installation, 750 local staff based here in Tasmania, and more than a century’s experience connecting Australians,” said Mr Patterson.

Tasmanians can access Telstra’s broadband services on the NBN with download speeds to the home of up to 25Mbps or 100Mbps*, depending on the customer’s chosen plan, with bundle options starting at just $80 per month for 5GB of data. Telstra T-Bundles on the NBN come complete with a Telstra technician visiting the customer’s home to provide free standard professional installation of Telstra services once the NBN equipment has been installed. 

Mr Patterson said to help prepare for this fibre future, Telstra had been investing heavily to improve customer service, introducing 24/7 call centres and weekend tech appointments, simplifying  bill formats, and conducting extensive trials of Telstra products and services on the NBN.

“I’d like to thank the Tasmanians who have trialed Telstra services on the NBN for more than a year,  providing us with valuable feedback to help us design our offerings,” Mr Patterson said.

“We know many Tasmanian customers are unsure of what a fibre future means so, for these early days, we’ve set up a dedicated call centre and developed comprehensive information packages for customers, which are available online and at our local Telstra stores and dealers.”

Mr Patterson said Telstra’s call centre, store and technical staff had been specially trained to ensure the transition is as easy and hassle-free as possible for customers.

For more information visit the Telstra Store on Wheels at 20 Vicary Street, Triabunna, and the Telstra store in Sorell Plaza, visit Telstra’s website or phone 1800 TFIBRE (1800 834 273). 

# Telstra’s bundled options start at $80 per month for 5GB of data, with download line speeds in to the home of up to 25Mbps*. The bundles also include unlimited national voice calls made between the home phone and up to four eligible mobile services on the customer’s single bill, as well as unlimited local calls for most of the bundles. The super-fast bundles on the NBN offering download line speeds in to the home of up to 100Mbps* start at $100 per month for 200GB of data. In a limited special offer available to new home broadband customers until 30 June, Telstra is taking $10 per month off its top three bundles.  All bundles are 24 month plans.

*These speeds exceed the capabilities of some content servers and personal computers.  Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra.  Devices connected by Wi-Fi may experience slower speeds than those connected by ethernet cable.

Min cost for $80 Bundle is $1920, for $100 Bundle is $2,400, plus usage.