Telstra expands Network Applications & Services portfolio with acquisition of NSC Group
Telstra has acquired NSC Group (North Shore Connections), a leading Australian owned integrator of unified communications and contact centre technology with more than 230 staff supporting over 600 customers across the Asia Pacific region.
Telstra’s Network Applications and Services head David Burns said the acquisition would make Telstra the leading provider of unified communications solutions in Australia and strengthen its contact centre technology services.
“We are committed to giving our customers powerful communication solutions that improve the efficiency of their businesses and enhance the way they serve their own customers,” Mr Burns said.
“Contact centre solutions are highly valued by our customers and NSC’s technical skills, integration capability and reputation for speed to market make this an important and exciting addition to our NAS portfolio.
“Similarly, unified communications can transform an organisation by integrating communication and collaboration applications such as voice, video, messaging, email and social media. Adding NSC’s capability to Telstra’s own unified communications and network-based services including cloud, managed networks and security, will help us create even more compelling solutions for our customers that can increase productivity, promote frequent collaboration and, ultimately, improve their own customers’ satisfaction.”
NSC Group Chairman Craig Neil said the acquisition would give Telstra complete contact centre capability and give current NSC customers access to the broader range of Telstra’s products and services.
“We’re really proud of the business that we’ve built at NSC Group. We recognise our business is a terrific fit for Telstra. We know our customers will continue to receive outstanding service and our people will add great capability to Telstra,” Mr Neil said.
Telstra continues to build momentum in its Network Applications and Services portfolio, which provides enterprise and business customers managed network services including cloud, security and communications services. In the year ended 30 June 2013, the portfolio increased revenue by 17.7 per cent for the year, including the commencement of a $1.1 billion six year contract with the Department of Defence as well as international agreements with Jetstar and Fitness First.