Media Release, 25 February 2015

Telstra today confirmed that it has completed a whole of business contract with Allianz Insurance worth a total of $12.5 million over the next three years.

The agreement, to deliver voice, data and over 800 mobile services, demonstrates Allianz’s commitment to positioning technology at the heart of how it connects and engages with its employees and customers.

Employing approximately 4,000 staff and with three million Australian customers, Allianz wanted to partner with a technology supplier that could offer the breadth of services and support to ensure a robust digital strategy. With a large mobile workforce, it was also critical to have the best network coverage and mobile speeds.

Steve Coles, Chief Information Officer at Allianz Australia said, “Our customers and business partners are located all over Australia so some of our account managers often travel from the city to remote locations. It’s important they have the right resources to engage customers so they travel with rich media presentations on tablets and 4G dongles.”

The Australian banking, finance and insurance industry is embracing the digital world in response to consumer requests for increasingly on-demand and always-on customer service. Allianz is working with Telstra to identify exactly where its business can use technology innovation to drive increased customer advocacy.

“It was important for us to work with a technology provider that had a vision of what our business could look like in the future, not just deliver what we needed for today,” said Mr. Coles.

“We’re excited about the next part of our own evolution, which will empower our employees with mobile solutions, as well as design improved digital touch points to ensure our customers are receiving the personalised digital journey they want from us.”

Martijn Blanken, Chief Customer Officer, Telstra Global Enterprise and Services said, “Before implementing any technology solution you must take time to understand the needs of those who will be using and engaging with the services. We’ve worked closely with Allianz to provide deep insight into the banking and finance industry and to truly identify the new trends in customer engagement which will ultimately affect the technology environment they create.

“Being able to share our experience in this industry with Allianz has encouraged a fantastic environment of co-creation and innovation, allowing us to identify and develop some exciting emerging services for Allianz customers,” Mr. Blanken added.