Media Release, 29 August 2018


Telstra adds to drought assistance package

Telstra Chief Executive Officer Andrew Penn today announced two additional drought assistance initiatives as he visited drought affected communities in New South Wales and Queensland.

In Dubbo today, Mr Penn said the drought was having a devastating effect on the communities Telstra was a part of and Telstra increasing its assistance would lend a hand in a time of need.

“We have already made our natural disaster assistance package available, which includes working with customers in financial hardship to offer longer-term payment options or extensions and reviewing and removing any administrative fees through Telstra’s Financial Hardship Package,” Mr Penn said.

“Today we are making a $200,000 Drought Relief Fund available to Telstra’s Area General Managers so that they can take immediate, local action with community groups and organisations who are dealing with the impacts of the drought.

“We are also matching employee donations dollar-for-dollar, in partnership with the National Farmers’ Federation. Since this employee matched giving effort started less than two weeks ago, hundreds of employees have already donated. With Telstra matching contributions this is expected to deliver another $100,000 to communities that need it most.

“Being here in person really brings home the immense challenge regional and rural communities are dealing with, and we’re proud to stand with them during this difficult time.

“For more than 100 years, our commitment to regional and rural Australia has run long and deep. This includes ongoing investments we’ve made to build networks that connect people no matter how remote they are. Just as critically, it is through the efforts and contributions of our employees right across the country.

“Our employees are always enthusiastic in helping regional and rural Australia, including asking what more our organisation can do to support those doing it tough. By matching employee donations dollar-for-dollar, we maximise the positive effect they can have.

“Through our Area General Managers, we also maintain a bond with local communities. These dedicated employees are on the ground, based in communities throughout the country. When disasters like drought happen they are here to help.

“Whether it’s through floods, cyclones, fires and drought we have always been there, as quickly as we can, to ensure services are back up and running. This drought is no different and our employees are helping as much as they can,” Mr Penn said.

Telstra Local Area General Managers covering drought affected areas of New South Wales and Queensland will work with local community groups, including Rotary Clubs, the Country Women’s Association and the National Farmers’ Federation to distribute the money.


Media release no. 114/2018

Media contact:  Telstra Media General Manager Steve Carey 


*Affected residential customers are encouraged to contact us at any time on 13 22 00 and say ‘payment options’ to discuss their situation. Small Business customers should contact us on 13 20 00 and Premier Business/Telstra Enterprise customers on 13 22 53.