Disaster assistance

Supporting you through a natural disaster

Whether you need immediate support or support through disaster recovery, we're here to help keep you connected and safe.

Check for service outages in your area

Find information on network outages in your area and estimated fix times.

Disaster support

Whether it's a temporary interruption to your service and you need immediate support or if you're recovering from a disaster, we can support you.

Find out more about:

Register for 25GB data and free call bundles

Immediate support during a disaster

To help you stay in touch if you've had to leave your premises due to a disaster, we'll give you:

Eligible Post-Paid and Upfront personal and small business mobile and mobile broadband customers will receive an extra 100GB of data to use in Australia within 30 days.

Pre-Paid mobile and mobile broadband customers with an active recharge can register for 70GB of additional data to use in Australia within 28 days (depending on your plan).

Sign in to the My Telstra app and if you're eligible the extra data will be available within 48 hours. We'll send you an SMS when it's been applied. You won't see the extra data on your bill or invoice, but it will appear in your app usage information.

Register for $500 credit for fixed home phone

Support during disaster recovery

If you've suffered severe damage or loss of your home or business premises and need to relocate, we can help keep you connected by

Call us on 1800 888 888 to get disaster recovery support.

Payment assistance

If you're experiencing financial difficulty because of a disaster, we have a range of financial support options to help you. Read more about our payment assistance.

Helping keep you connected during the disaster

Free calls and Wi-Fi at our payphones

All calls from our payphones to standard local, national and mobile numbers in Australia are free.

You can also get free Wi-Fi at payphones equipped with free Telstra Wi-Fi.

Frequently asked questions

If you're in a disaster affected postcode, please call us on 1800 888 888 for billing and payments support. You can also access other payment assistance options through our financial assistance.

Message us or call us on 1800 888 888 to discuss other options.

Yes, message us or call us on 1800 888 888 and we'll send you a temporary device to get you back online as soon as possible.

Message us or contact us on 1800 888 888 and we'll send you a replacement modem.

Related links

Rural and regional

When you're living in some of Australia's most remote areas, staying connected can be a matter of life and death. 

Priority Assistance

If you depend on a working home phone due to a life-threatening medical condition, we prioritise the repair.

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Need more help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Support

Find answers to common questions about your Telstra products and services.

Send us a message

If you have any questions, message us here or call 1800 888 888.

Multilingual Support

Speak to us in your preferred language. We've got you covered.