Support for our Aboriginal and
Torres Strait Islander customers

First Nations Connect is your dedicated support phone line and service centre. 

If you need support or have any questions about your Telstra phone or internet plan, call us on 1800 444 403, Monday to Friday 9am - 5pm (around Australia).

Want to have a yarn to someone in your language? We support many languages around the nation

Our friendly customer care team are here to help.

Mobile My Way

Mobile My Way is an educational resource for remote First Nations communities, focused on how to get the most out of your mobile service. The illustrated booklet and overview guide (below) looks at Telstra’s products and services. It also explains how to solve common technical issues, and how to get in touch with us. 

To request hard copy materials (available from September 2020), please email


Your feedback is important to us

Good or bad, we’d love to hear from you. See Our Complaints Handling Process or email

Customers who prefer to receive the information in their language, contact the First Nations Connect team who can help.