We're here to help

Building a connected future so everyone can thrive is what we do – even when times are tough.

If a bill comes in and it's going to be hard to pay, we can help.

We offer flexible payment options if you're experiencing difficulties, as outlined in our Financial Hardship Policy (PDF, 103KB).

You can discuss your situation with us by simply calling us on 13 22 00 and saying "financial hardship" (Monday to Friday, 8am – 5pm AEST). We'll put you through to one of our operators to discuss your situation. You can also contact us via live chat.


Staying connected

It can be something as simple as a little extra time to pay a single bill, or the provision of an InContact phone service so that you can continue to receive phone calls.

We understand that access to communications is vital. That's why our Access for Everyone programs provide services for people doing it tough.

We also work in partnership with over 2000 community agencies across Australia, including The Salvation Army, St Vincent de Paul Society and Anglicare Australia. These partners may be able to help you with your bill or may be able to provide you with a calling card or Pre-Paid credit if you have no other way to communicate with others.

If you’re part of a community agency, read our information for community partners.


Need further assistance?

If you’re experiencing more serious financial difficulties, you may also wish to seek free and independent advice from a community Financial Counsellor.

You can talk to a Financial Counsellor by calling the National Debt Helpline on 1800 007 007. This number will automatically switch through to the service in the State or Territory closest to you for assistance, between 9.30 am – 4.30 pm Monday to Friday. You can also refer to the Find a Financial Counsellor map for your closest service.