Telstra Wireless Hotspots

International Roaming

Notice of withdrawal of Telstra's membership from Wireless Broadband Alliance

Dear WBA User,

Telstra has recently conducted an extensive review of its WiFi portfolio and regrettably would like to inform you of our intentions to withdraw our membership from the Wireless Broadband Alliance on the 28th February 2007.

This means that effective from this date, you will no longer be able to access Wireless Hotspots via Telstra's WBA partner networks.

These partners currently include;

  • Starhub Limited in Singapore;
  • Maxis Broadband in Malaysia;
  • NTT Communications Corporation in Japan;
  • T-Mobile USA Inc in the USA; and
  • British Telecommunications plc in the UK.

Telstra's new Next G™ Network offers mobile broadband roaming to over 30 countries and GPRS roaming to over 140 countries. Please refer to www.telstra.com/nextg for more information.

As a founding member of the Wireless Broadband Alliance, Telstra would like to take this opportunity to thank you for your business and we look forward to continuing to service your telecommunications requirements in the future.

Global Wireless Broadband Experience

Until the 28th February 2007, eligible Telstra mobile customers* have the convenience of connecting to the internet wirelessly in thousands of hotspots globally.

Customers can enjoy the advantage of seamless wireless broadband access to information, communications and entertainment at the hotspots of Telstra's Alliance Partners across Asia-Pacific, USA and the UK.

Currently, Telstra's Alliance Partners include:

  • Starhub Limited in Singapore;
  • Maxis Broadband in Malaysia;
  • NTT Communications Corporation in Japan;
  • T-Mobile USA Inc in the USA; and
  • British Telecommunications plc in the UK.

For example, this means that Telstra postpaid mobile customers can access the internet:

  • at all Starbucks hotspots operated by T-Mobile (US) in the US;
  • throughout Changi Airport in Singapore through Telstra's alliance with StarHub; and
  • in Japan at numerous hotels, such as the Okura Hotel in Tokyo, where NTT has set up its hotspots.

For more information, please go to www.wirelessbroadbandalliance.com.

Wireless Broadband Alliance

* The WBA roaming service is available for Telstra Mobile users with a postpaid mobile service who have international roaming enabled.

What do you need

Until the 28th February 2007, Telstra offers the Global Wireless Broadband Experience to all Telstra postpaid mobile customers who have international roaming enabled.

When you are in one of our Alliance Partner's hotspots, you need to use your Telstra mobile phone to connect to the service.

You will need to send an SMS from your Telstra mobile to Telstra (prompts on the login page will guide you). To send the SMS, please ensure that you've enabled your mobile phone for use in the country of travel (more info: Heading Overseas)

Find a hotspot overseas

For the most up to date information on hotspot locations when travelling overseas we advise you to check the websites of our Alliance Partners:

UK Malaysia Japan
BT Openzone wireless broadband maxis NTT Communications
USA Singapore  
T-Mobile StarHub  

How to connect

Until the 28th February 2007, when you are in one of our Alliance Partners' hotspots, this is how you connect.

Connecting in the UK (BT), USA (T-Mobile), Singapore (StarHub) or Malaysia (Maxis)

  1. Turn on your laptop and open your browser
  2. Go to http://www.telstra.com (or another webpage) - a login screen will appear automatically
  3. Select the WBA roaming link on the login screen and select Telstra as your carrier
  4. Read and accept the "Things you need to know"
  5. Follow the directions on the screen to receive an SMS token
  6. Enter your mobile number and SMS token on the login screen and you should connect to the internet

Connecting in Japan (NTT)

In Japan an extra security element is used (a WEP key) to connect to the hotspot service. This is a 10 digit code which must be entered when connecting to the service. Please call Telstra on 125 1111 to obtain this WEP key before travelling to Japan.

  1. Turn on your laptop.
  2. Open your WLAN client
  3. Enter the WEP key in your wireless network settings
    • WEP key settings can usually be found in your WLAN client software, under Security settings or Data Encryption settings.
    • for more information call Telstra on 125 1111 or review the setup guides from NTT: www.hotspot.ne.jp/en/support/support.html
  4. Open your browser
  5. Go to www.telstra.com (or another webpage) and a login screen will appear automatically
  6. Select the WBA roaming link and select Telstra as your carrier
  7. Read and accept the "Things you need to know"
  8. Follow the directions on the screen to receive an SMS token
  9. Enter your mobile number and SMS token on the login screen and you are connected to the internet

What does it cost?

Until the 28th February 2007, if you log in to one of our Alliance Partner's hotspots using the process set out above, there will be no usage charge for your use of the hotspot. Telstra will notify you on this web site if it plans to introduce charging for this service.

Please note, however, that the SMS that you send to obtain your login token, will be charged at applicable international SMS charges. Additionally, any telephone calls that you make to the Alliance Partner's customer support or to Telstra for technical assistance will be charged at applicable call rates.

Customer support

If you are experiencing difficulties connecting to a hotspot, please call the local customer support team in the country in which you are using the service in the first instance (call charges apply):

UK (BT) 0870-240-5745 (within UK) or +44-132-556-0841 (outside UK)
USA (T-Mobile) 1.877.822.SPOT
Singapore (StarHub) 1633 (within Singapore) or +65 6820-1633 (outside Singapore)
Malaysia (Maxis) 1-800-821-919 (within Malaysia) or +60-3-7492-2123 (outside Malaysia)
Japan (NTT) 0120-815244

Background - What is the Alliance?

The Wireless Broadband Alliance (WBA) is a telecom operator-lead industry alliance formed by pioneers in the wireless broadband field. The members of the alliance encompass leaders in the telecommunications industry as well as world-class equipment and service providers.

Collectively, the Wireless Broadband Alliance operates over 23,000 wireless hotspots around the world.

More info www.wirelessbroadbandalliance.com



Things you need to know

  1. Calls to this number from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25 cents.
Telstra Wireless Hotspot