Wi-Fi Hotspots
Out of the office or travelling for business? It's easy to access the internet or keep in touch with your email with Telstra Wireless Hotspots.
Telstra Wireless Hotspots are available at selected hotels, airports and Qantas Club Lounges across Australia. View latest site list for Telstra's Wireless Hotspot service.
Important Customer Information
From 29th February 2012 Telstra's Wireless Hotspot service will close. Some Hotspot sites will be removed before the full closure.
What you need
It's easy to connect and use the Telstra Wireless Hotspot service with a Wi-Fi enabled laptop or device. Your laptop or device should detect the Wi-Fi signal automatically. If it doesn't, you may need to launch the Wireless Network software and select (or enter) Telstra as your network name (SSID).
Pricing & payment
Option 1 - Pay on your Telstra mobile phone bill
All Telstra Mobile post-paid services are eligible to use Telstra Wireless Hotspots. You can pay for one log-in session at a time and have the charges appear on your mobile telephone bill. Telstra iPhone customers on a fixed iPhone Plan will not be charged for using the Telstra Wireless Hotspot service. The maximum log-in time is 8 hours.
Telstra post-paid mobile customers will be charged the following:
| Connection fee per session | Charge per minute (or part minute) |
|---|---|
| 25 cents (inc GST) | 20 cents (inc GST) |
Option 2 - Pay by credit card
We accept most major credit cards including Visa, MasterCard, American Express and Diners Club. Just follow the prompts after you select the credit card payment option. You will be able to buy usage time for one log-in session at a time. Once your time expires, you will be logged out and any unused time will be forfeited. The maximum log-in time is 2 hours.
| Time purchased | Amount |
|---|---|
| 15 minutes | $5 |
| 30 minutes | $8 |
| 45 minutes | $11 |
| 60 minutes | $14 |
| 90 minutes | $20 |
| 120 minutes | $26 |
Option 3 - Pay on your BigPond® bill
BigPond® customers with Telstra Wireless Hotspot Connect & Roam Add On can pay for one log-in session at a time and have the charges appear on your BigPond® bill. The maximum log-in time is 8 hours.
BigPond® customers will be charged the following:
| Time purchased | Amount |
|---|---|
| Minimum charge per log-in session (includes first 15 minutes of use) | $5.00 (inc GST) |
| Charge per minute (or part of minute) after first 15 minutes of use | 20 cents (inc GST) |
How to connect
1. Ensure that you are in a Telstra Wireless Hotspot location and your wireless device is enabled
Look for the Telstra Wireless Hotspot logo at one of the locations listed.
2. Select (or enter) Telstra as your network name (SSID)
Your device hardware should detect the wireless signal automatically. If your device has not detected the network, you may need to launch the wireless software.
3. Launch your web browser
You'll be directed to the Telstra login screen. If this does not happen, view our FAQs. Simply select your preferred payment method and follow the prompts.
To pay on your Telstra mobile bill:
- select the Telstra post-paid mobile login option
- enter your eligible Telstra mobile phone number
- you will need to read and accept the terms and conditions shown as 'Things you need to know'
- you will be sent a one-time login password via SMS (to ensure a password cannot be reused, you'll receive a unique password for each session)
- enter your password, and you'll be connected - wirelessly, reliably, securely, until you choose to log off, or your session expires
- when you log off, an SMS will be sent to your phone, which will contain session details such as time and approximate charging based on the charges that apply for one log-in session at a time.
To pay by credit card:
- select the credit card login option
- you will need to read and accept the terms and conditions shown as 'Things you need to know'
- follow the prompts - enter your eligible credit card details and selecting a session length (and charge).
To pay on your Telstra BigPond® bill:
- select the Username and Password login option
- select BigPond from the Other Providers pull down menu and click Submit
- enter your BigPond username and password to access the service.
Help & FAQs
To make things easier, we have some frequently asked questions that will help you connect to the Telstra Wireless Hotspot service.
If you need help setting up or connecting to your organisation's VPN (virtual private network) to access your corporate network or intranet, please contact your IT Administrator for assistance.
If you require additional help in accessing a Telstra Wireless Hotspot, please call 125 111. If you are a Telstra BigPond® customer please visit bigpond.com or call BigPond Technical Support on 133 933.
If you need help or information regarding billing or pricing, please call 125 111.
