A: Supporting Documents and calculating loss of profit
To assess your claim, we'll need some key information from you. This information helps us understand your business and the impact the Warrnambool Exchange Fire had on your business.
Tell us about the type of business you run. Specifically, is your business a manufacturing, retail or service industry business?
How was your business impacted by the loss of Telstra services?
Can you give an estimate of the percentage of revenue and profit your business earns in a normal month of trading because of your Telstra services?
What is your estimate of lost profit as a result of the Warrnambool Exchange Fire? Lost profit is calculated by:
your estimate of revenue or income that you would have earned if you'd had your Telstra services; minus
the actual revenue or income you lost during that period and your cost of sales;
Financial documents showing the impact. These can include your quarterly Business Activity Statements for October-December 2011 and for October-December 2012, or Profit and Loss Statement for the period when you were without Telstra services. For example, Profit and Loss Statements for the months of September, October, November and December 2011, and for the same months in 2012 will assist us to assess your claim.