Additional Installation Instructions:
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Things you need to know
What you get with your plan
Your BizEssentials Basic Plan includes 1 Basic Telephone Service with local calls included and free on account calls, 1 Telstra Business Broadband service (TBB), MessageBank® and Calling Number Display.
The included call allowances and call charges only apply to calls made from your nominated primary fixed line service for your BizEssentials Plan. Excludes some use, such as calls made from any other service on your account, calls to mobile services that are using international roaming, international calls or calls to and from premium service numbers (including 1900 and 0055) 13 and 1300 numbers are charged at standard call rates.
Free on account calls
Free on account calls do not apply to video calls, international calls or international roaming calls. You can have a maximum of 10 fixed or mobile services on the same account as your BizEssentials Plan. You can purchase multiple BizEssentials Plans, however free on account calls do not apply between services on different BizEssentials Plans.
Unused data allowance expires monthly.
If you are moving from BigPond® ADSL to TBB ADSL, you will retain your existing BigPond ADSL email account for an indefinite period from the time the TBB ADSL service is connected, unless otherwise notified by us.
We will charge you a $48 activation fee if you are connecting a new TBB service. This fee will not apply if you are migrating an existing TBB service or BigPond serveice to a BizEssentials Plan.
We will charge you a $144 professional installation fee if we need to attend your premises to physically install your TBB.
Business domain name
Subject to availability and meeting the eligibility criteria .au domain name registered and hosted for 24 months, .com domain name registered and hosted for 12 months. Renewal fees will be charged after initial registration. Each .com domain name will automatically renew unless you advise us otherwise and fees will apply. If you acquire multiple TBB services then you must associate the included ten Business Mail POP mailboxes with a separate domain name for each TBB service.
Service not available in all areas. BizEssentials is incompatible with most offers, including rewards offers.
If you cancel your BizEssentials plan Basic Telephone Service or TBB service before the end of you minimum term, you must repay the full amount of the credit to us.
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