TV

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Terms and Conditions

Watch what you want, when you want

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T-Box®
  1. These T-Box® Offer terms must be read together with the terms of the BigPond® service and any other Telstra services relevant to your T-Box device as set out in Our Customer Terms (‘OCT’). Our Privacy Statement sets out how your personal information is collected, used and disclosed. Please ensure that you read these terms carefully. To the extent of any inconsistency, the terms set out in this flyer prevail.  
     
  2. To take up the T-Box Offer, you must have:

    1. a BigPond Cable, ADSL2+ Elite or FTTP (Velocity) plan (‘Eligible Broadband Service’) and you must pass our video service qualification check
    2. a 802.11 g/h wireless access point (such as a Home Network Gateway wireless modem) or Ethernet connection at your premises
    3. computer with internet access to an Eligible Broadband Service
    4. compatible television with either HDMI, composite or component input.
       
  3. To enjoy all the features of the Telstra T-Box device, you must be connected to the right BigPond or Telstra broadband plan.  The speed that you experience on your broadband service will have an impact on the features of the T-Box device you could enjoy and better customer experience is more likely on our higher speed plans.  Most customers on BigPond Cable, ADSL2+ Elite and FTTP (Velocity) plans should be able to enjoy all the features on offer but features that can be enjoyed will depend on the actual speeds experienced and this is dependant on a number of factors including your location, the distance of the wireless modem from the T-Box, network congestion, number of internet connections in the household and other factors.
     
  4. If you are a BigPond Liberty plan customer and the speed of your service has been reduced because you have exceeded the monthly allowance for your BigPond plan, your access to T-Box features will be limited until the next billing cycle.
     
  5. The installation procedure for your T-Box must be completed by:

    1. the legal lessee/account holder or authorised representative of the Eligible Broadband Service or
    2. any person with the express consent of the legal lessee/account holder of the Eligible Broadband Service, and after each has read these T-Box Offer terms and conditions and the Getting Started Guide and User Guide provided with the T-Box.
       
  6. During the T-Box set up process, you must be connected to your Eligible Broadband Service. You will also need to register the T-Box online so you can access all the features of the T-Box. Only when registered and connected to an Eligible Broadband Service will the following features of the T-Box work

    1. Movie rentals on demand from BigPond® Movies (after initial registration process)
    2. Full program on-screen guide, seven days in advance
    3. Access to BigPond® TV channels
    4. Access to YouTube videos on T-Box
    5. Access to BigPond® Videos on Demand (VoD) on T-Box
    6. All recording features via My Recordings including Series Record.
       
  7. If your T-Box is not registered and connected to a Eligible Broadband Service, features will be limited to:

    1. Digital free-to-air channels
    2. Basic TV program guide like “now and next” and
    3. Basic recording features such as manual timed recordings.
       
  8. Charges apply to use the T-Box, in accordance with the prices specified in OCT for the Eligible Broadband Service and any other value added or relevant services you may access or use via your T-Box device (such as BigPond Movies).
     
  9. Where you use the T-Box device to access and browse the available internet content (such as YouTube), the relevant charges (including any excess usage charges) will be applied to the bill for the Eligible Broadband Service.
     
  10. You have chosen to purchase the T-Box device for $ 299
     
  11. For eligible customers on our new customer care and billing systems (ie with a 13 digit account number) choosing a repayment option:
    You have chosen to repay the T-Box device cost of $299 by paying $11 per month over 24 months. If you disconnect your Eligible Broadband Service during this time, you will have to pay the outstanding balance for the device.  You will also need to pay $35 upfront to us/your Telstra Dealer.