T-Box® Help & Support
Customer Help
 For sales call
1800 004 461 |
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Are you getting the most out of your Telstra T-Box®?
With so many features packed into the one device, You can:
- watch one free-to-air TV show while recording another
- record entire series and manage your recordings
- pause, rewind and record live free-to-air TV
- store over 100 hours of standard definition
- program up to seven days in advance
- control your family's access to content with a built-in parental control
- connect your home media files to your TV using My Media, an exciting T-Box feature.
It’s easy to get started
Just complete these 5 steps and you’re ready to watch...
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'How to' videos
We've designed your T-Box® to be easy to use. You can easily control your settings, and access free-to-air TV, BigPond® TV and BigPond® Movies using its navigation, menus and screens.
Whether you’re setting up your T-Box for the first time or looking for troubleshooting tips or solutions, these short YouTube videos are a great place to start. Just select a ‘how to’ video topic for simple, step-by-step instructions…
 | How to plug in your T-Box |
| This video helps you get started with T-Box. You’ll find it helpful to have your Getting Started Guide and User Guide on hand for reference. | |
| How to set up and register your T-Box |
| This video will help you with setting up your T-Box.By registering your T-Box, you'll be able to link your BigPond Broadband account with your BigPond Movies account. | |
| How to watch free-to-air and BigPond TV on T-Box |
| This video shows you how to watch all the digital free-to-air and BigPond TV channels on your T-Box. | |
| How to watch BigPond videos on T-Box |
| This video shows you how to connect with a range of BigPond videos through your T-Box. | |
| How to use the program guide on T-Box |
| This video helps you to get the most from your Electronic Programme Guide. | |
| How to use the vertical channel stack on T-Box |
| Helps explain the vertical channel programme guide on your T-Box. | |
| How to record on T-Box |
| Shows you how to record your favourite programs on your T-Box. | |
| How to use my recordings on T-Box |
| See how to access and view your recorded programs. | |
| How to extend your recording time on T-Box |
| This video shows you how to extend the time to the end of your recorded programme. | |
| How to access BigPond Movies on T-Box |
| Get more from your T-Box by accessing the range of entertainment at BigPond Movies. | |
| How to use a home network extender with your T-Box |
| T-Box and BigPond Broadband internet modem in different rooms? See this video for a solution. | |
Useful links
- Register my T-Box
- T-Box Accessories
- iPhone App - T-Box Remote Control
My Offer Summary - FOXTEL on T-Box (PDF, 266kB)- My Offer Summary - Telstra T-Box (PDF, 262kB)
- Frequently Asked Questions
Checking you have the latest firmware
Getting the best Wi-Fi performance- Using your T-Box remote control
Connect with My Media on your TV- We also have a range of user/installation guides designed to help you get the most from your T-Box:
- T-Box User Guide (PDF, 2.8MB)
- Netgear Installation Guide (PDF, 203KB)
- Ruckus Installation Guide (PDF, 149KB)
There’s a range of accessories that can enhance your T-Box experience. These are particularly useful if your modem or Home Network Gateway is some distance from your TV – or there’s wireless interference between your T-Box and your modem.
Ruckus Wi-Fi Home Network Extender
The Ruckus Wi-Fi Home Network Extender provides a point-to-point wireless connection between your T-Box and modem in different rooms, without running any new cabling. It features a smart antenna that reduces the effect of wireless interference that can impact performance.
Netgear Powerline Home Theatre Kit
The Netgear Powerline Home Theatre Kit turns electrical outlets into a high-speed home network connection that you can use to connect your T-Box to your modem. The adaptor has four Ethernet ports and supports up to four devices.
Telstra Plus
You already know we can help you with your Telstra products, but did you know that for an additional fee we also offer trusted expertise for a range of different technologies? We call it Telstra Plus. We offer advice; setup and repair services for your PC, laptop and/or game consoles over the phone, or you can book an appointment for one of our technicians to come to your home at a time that suits you. more
Call Telstra Plus today on 13 PLUS (13 7587)
Your connected home
A connected home is the future and the future is happening right now. It’s a place where your devices are working together through the internet. Where you can easily connect with the world however you like, and in so many ways. Where home entertainment revolves around you and your family’s lifestyle, where your experiences in the home are that much richer and where help is available 24/7 to make it all happen. A connected home is a home of endless possibilities. It’s how we connect. More
Please read Things you Need to Know
T-Box and FOXTEL on T-Box require separate eligibility checks.
T-Box
Customers need an eligible BigPond® Broadband service and must pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
FOXTEL on T-Box
Check your FOXTEL on T-Box Eligibility online. FOXTEL on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461.
