T-Box® Help & Support
Customer Help
 For sales call
1800 004 461 |
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Are you getting the most out of your Telstra T-Box®?
With so many features packed into the one device, You can:
- NEW TO T-BOX! record TWO free-to-air shows at the same time with Multi-record
- record entire series and manage your recordings
- pause, rewind and record live free-to-air TV
- store over 100 hours of standard definition TV and over 30 hours of high definition TV
- program up to seven days in advance
- control your family's access to content with a built-in parental control
- connect your home media files to your TV using My Media, an exciting T-Box feature.
It’s easy to get started
Just complete these 5 steps and you’re ready to watch...
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'How to' videos
We've designed your T-Box® to be easy to use. You can easily control your settings, and access free-to-air TV, BigPond® TV and BigPond® Movies using its navigation, menus and screens.
Whether you’re setting up your T-Box for the first time or looking for troubleshooting tips or solutions, these short YouTube videos are a great place to start. Just select a ‘how to’ video topic for simple, step-by-step instructions…
Getting started videos
| How to plug in your T-Box This video helps you get started with T-Box. You’ll find it helpful to have your Getting Started Guide and User Guide on hand for reference. |
| How to set up your T-Box This video will help you with setting up your T-Box. |
General 'How to' videos
| How to watch free-to-air and BigPond TV on T-Box This video shows you how to watch all the digital free-to-air and BigPond TV channels on your T-Box. |
| How to watch BigPond videos on T-Box This video shows you how to connect with a range of BigPond videos through your T-Box. |
| How to use the program guide on T-Box This video helps you to get the most from your Electronic Programme Guide. |
| How to use the vertical channel stack on T-Box Helps explain the vertical channel programme guide on your T-Box. |
| How to record on T-Box Shows you how to record your favourite programs on your T-Box |
| Using multi-record on T-Box Shows you how to record multiple TV shows at the same time |
| How to use my recordings on T-Box See how to access and view your recorded programs. |
| How to extend your recording time on T-Box How to add time to your free to air (FTA) recordings |
| Resolving multi-record conflicts Shows you how to resolve various conflict scenarios associated with multi-record |
| How to access BigPond Movies on T-Box Get more from your T-Box by accessing the range of entertainment at BigPond Movies. |
| How to use a home network extender with your T-Box T-Box and BigPond Broadband internet modem in different rooms? See this video for a solution. |
| My Media on T-Box This video gives you an introduction to the My Media feature on T-Box, and how you can access your own content like photos, music and videos on yourTV. |
| My Media on T-Box - accessing USB files This video explains how to access photos, music and videos using home network. |
| My Media on T-Box - accessing your home network files This video explains how to access photos, music and videos using home network. |
| My Media on T-Box - using advanced features This video explains how to use the advanced features of My Media functionality. |
Useful links
- T-Box Technical Support
Call 13 2200 - Register my T-Box
- T-Box Accessories
- iPhone App - T-Box Remote Control
- Android App - T-Box Remote Control
Critical Information Summary - Foxtel on T-Box- Critical Information Summary - Telstra T-Box
- Frequently Asked Questions
Checking you have the latest firmware
Getting the best Wi-Fi performance- Using your T-Box remote control
- We also have a range of user/installation guides designed to help you get the most from your T-Box:
- T-Box User Guide (New) (PDF, 780KB)
- T-Box Getting Started Guide (New) (PDF, 2.3MB)
- T-Box User Guide (Original) (PDF, 13.5MB)
- T-Box Getting Started Guide (Original) (PDF, 2.4MB)
- Netgear Installation Guide (PDF, 203kB)
- Ruckus Installation Guide (PDF, 149kB)
- My Media Quick Start Guide (PDF, 1.28MB)
There’s a range of accessories that can enhance your T-Box experience. These are particularly useful if your modem or Home Network Gateway is some distance from your TV – or there’s wireless interference between your T-Box and your modem.
Ruckus Wi-Fi Home Network Extender
The Ruckus Wi-Fi Home Network Extender provides a point-to-point wireless connection between your T-Box and modem in different rooms, without running any new cabling. It features a smart antenna that reduces the effect of wireless interference that can impact performance.
Netgear Powerline Home Theatre Kit
The Netgear Powerline Home Theatre Kit turns electrical outlets into a high-speed home network connection that you can use to connect your T-Box to your modem. The adaptor has four Ethernet ports and supports up to four devices.
Telstra Plus
You already know we can help you with your Telstra products, but did you know that for an additional fee we also offer trusted expertise for a range of different technologies? We call it Telstra Plus. We offer advice; setup and repair services for your PC, laptop and/or game consoles over the phone, or you can book an appointment for one of our technicians to come to your home at a time that suits you. more
Call Telstra Plus today on 1800 170 141
Your connected home
A connected home is the future and the future is happening right now. It’s a place where your devices are working together through the internet. Where you can easily connect with the world however you like, and in so many ways. Where home entertainment revolves around you and your family’s lifestyle, where your experiences in the home are that much richer and where help is available 24/7 to make it all happen. A connected home is a home of endless possibilities. It’s how we connect. More
Please read Things you Need to Know
T-Box and Foxtel on T-Box require separate eligibility checks.
T-Box
Customers need an eligible BigPond® Broadband service and must pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
Foxtel on T-Box
Check your Foxtel on T-Box Eligibility online. Foxtel on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461.
