We've updated our Terms of Use. If you’re looking for the Online Bill or Email Bill terms, please refer to the General Terms for Consumer Customers, the General Terms for Small Business or the General Terms for Corporate Customers.

If you’re looking for the Webmail or MyConnect terms, please refer to Telstra Mobile – SMS, Messages and Email.

We work hard to make the Telstra website easy to use and useful to our customers.  Despite our best efforts, parts of a website may be temporarily unavailable, but we'll always try to minimise this.

If you have any questions or feedback, please contact us.

  • Terms of Use
  • Copyright and Trade Mark Notice

Terms of Use

Your use of the telstra.com website ("Telstra website") owned by Telstra Corporation Limited ("we", "our" or "us") is subject to:

(collectively "Website Terms").

By using the Telstra website you will be deemed to accept the Website Terms and agree to be bound by them.

Changes to the Website Terms

We may change the Website Terms from time to time by publishing an updated version on a Telstra website. By continuing to use the Telstra website you will be deemed to accept the updated Website Terms and agree to be bound by them.

Registration may be required to access

We may require you to register with us in order to access some parts of the Telstra website.

Where you register with us, you must keep your registration details confidential; you will be responsible for any access to the Telstra website using your registration details, even if the access is by another person.

No unlawful, infringing or offensive activity

You must not post or transmit to or via the Telstra website any information or material or otherwise use the Telstra website for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any relevant standards or codes, including generally accepted community standards. You must also not permit or enable another person to do any of those things.

No viruses or other interference

You must not transmit to or via the Telstra website any virus or other information or material or otherwise use the Telstra website in a way which:

  • tampers with, hinders the operation of or makes unauthorised modifications to the Telstra website;
  • inhibits any other user from using the Telstra website;
  • defames, harasses, threatens, menaces or offends any person; or
  • contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

You must also not permit or enable another person to do any of those things.

We may suspend or terminate your access

We may suspend or terminate your access to all or any part of the Telstra website at any time, if you breach these Website Terms in our reasonable opinion.

Content that you submit to the Telstra website

This section applies if you submit, post, transmit or otherwise make any material available via a Telstra website ("your content").

Where you do so, you grant to us, a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the public your content for the reasonable purposes of our business, and the right to sub-license those rights to others. You also consent to any act or omission that would otherwise infringe any of your rights (including your moral rights) in your content.

You warrant that you have the right to grant the above licence, that our exercise of the licence rights above will not infringe the intellectual property rights of any person, and that the content is not defamatory and does not breach any law.

We may monitor or review your content, but we are not obliged to do so. We may also alter or remove any of your content at any time, including to ensure the operational integrity of our services.

No warranties or representations

To the maximum extent permitted by law, we do not represent or warrant that the content on the Telstra website is accurate, reliable, suitable, or complete.

In particular, although we use reasonable care and skill in providing the Telstra website, we cannot promise that the Telstra website will be continuously available or virus or fault free.

Our liability to you

Except as set out under this section, we may be liable to you for breach of contract or negligence under the principles applied by the courts.

We are not liable for any loss or damage to the extent that it is caused by you.

To the maximum extent permitted by law, we exclude any liability to you that may otherwise arise as a result from your use of the Telstra website in connection with any business purpose.

If we are not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent we are permitted to do so we limit that liability to resupply of the services, information or links and associated services, as the case may be.

Your liability to us

You are liable to us for breach of the Website Terms or negligence under the principles applied by the courts.

You are not liable to us for any loss to the extent that it is caused by us.

Inconsistent terms

If there is an inconsistency between these terms of use and any other terms displayed on individual pages of the Telstra website ("other terms"), the other terms will govern to the extent of the inconsistency.

No waiver for breaches

If we do not act in relation to a breach of the Website Terms by you, we do not waive any rights to act in relation to that breach or any later breach by you.

If you do not act in relation to a breach of the Website Terms by us, you do not waive any rights to act in relation to that breach or any later breach by us.

Governing law

The Website Terms are governed by the law in force in the State of New South Wales, Australia.

Last Updated: 30 May 2014

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