Outage advice
What you need to know and how to prepare for Mobile outages
We regularly carry out upgrades to our mobile network to improve performance and reduce congestion. To complete this work, we sometimes need to temporarily switch off a mobile site.
Outage Preparation
Why we need to switch off a site, what you can do to minimise disruption and what you need to know.
Outage Updates
For the latest updates on outages affecting you, and estimated fix times.
Staying Connected
If your service is disrupted due to planned works or network outages here are some tips to help you stay connected.
My Telstra App
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Telstra Support
More information about how we can support you based on the product you have.
Contact Us
We're here and ready to help. Find out how to get in touch online, on the phone, or in person.