How do I set up or manage Telstra Device Security?

Your Telstra Device Security subscription helps protect your personal information and privacy from online scams. It includes McAfee’s Multi Access to download on up to 10 compatible mobile, PC, Mac, Android, iOS or tablet devices.
 

There shouldn’t be any noticeable impact on the speed and performance of your compatible devices after installing McAfee’s software.

Add Telstra Device Security to your post-paid mobile or home internet service as follows:

1. Sign in to Telstra My Offers with your Telstra ID
2. Choose the service you’d like to add your Telstra Device Security subscription to and select Redeem
3. Enter the one-time PIN verification sent via SMS. If redeeming against a home internet service, the verification PIN will be sent to the contact mobile or email address listed on your account
4. You’ll be directed to the McAfee website to create or sign in to your existing McAfee account to complete sign-up (you’ll receive a confirmation SMS or email once complete)
5. Your subscription is now active. You’ll be directed to your McAfee account page to download McAfee Multi Access.

1. Go to McAfee
2. Sign in to your McAfee account (enter the email and password you used to create your McAfee account when you signed up)
   • If you’re on a Windows or Mac PC, select the type of device you want to install McAfee Multi Access on; if you’re on a mobile device select Downloads & Devices
   • If you’re using the device you want to download McAfee’s software on, select Download and follow the prompts
   • To download onto another device, select Send Link and enter either an email address or phone number to receive an email or SMS on that device. Open the email or SMS on that device and click on the download link and follow the prompts.
      

For more detailed how-to download instructions or videos, you can visit McAfee support

You can find more information and videos on how to download and install McAfee Multi Access on McAfee support or contact us.

Visit McAfee to find out more about setting up parental controls.

Telstra Device Security is a month-to-month subscription. You’ll be charged the full month subscription on the same day each month. This date may not necessarily align with your Telstra billing date, as it’s the date you purchased the Telstra Device Security subscription. If you cancel your Telstra Device Security before the end of your subscription month you will not be entitled to any refund of service for that month. You can continue using McAfee Multi Access until the next billing date.

No, only Telstra Device Security will be included on your Telstra bill.

You’ll need to cancel your existing Telstra Device Security subscription first, to be eligible to redeem it against another eligible Telstra post-paid mobile or home internet service. You’ll need to complete sign-up with McAfee again but can use your existing McAfee account details.

If you cancel your Telstra service, then all your subscriptions under this service, including Telstra Device Security will be automatically cancelled. You’ll only be protected until the end of your offer period or until your next billing date.

Your subscription is paid month-to-month so you can cancel anytime through My Offers. Go to View Details to see your subscription information and select Cancel Payment to cancel your subscription.

We suggest cancelling at least 1 day before your monthly subscription renews so you’re not charged for another month.

You’ll still have access to McAfee Multi Access until your next billing date, or if you cancelled within an offer period, you’ll have access until the end of your offer period. Remember to remove McAfee’s software and any saved data from devices.