Home Owners

Exciting Products for Your Home

When you're part of a Telstra Smart Community®, your services are delivered via the Telstra Velocity® network¹. The Telstra Velocity network provides more versatile communication services for your home and gives you access to products that include:

• high speed broadband
• multiple fixed line services
• digital Free To Air TV services
• FOXTEL from Telstra²
• access to Telstra’s future broadband products and services as they become available.

For terms and conditions, including pricing, for these products:

• BigPond® Velocity broadband - please call 1800 008 994
• BigPond® Velocity pricing (PDF, 46KB)
• BigPond® terms and conditions
• fixed line services - see Our Customer Terms (including the General Terms and Basic Telephone Service section)
• FOXTEL from Telstra - please visit www.telstra.com.au/foxtel or call 1800 008 994.

Telstra Velocity Network

Your new home is in an estate that delivers its telecommunication and entertainment services via the Telstra Velocity network¹. This allows your home to have a clean roof as external antennas are no longer required and your home is 'future ready' to be connected to new products as they become available. Your services are no longer influenced by the distance from the exchange and the number of users on the network at one time.

The Telstra Velocity Home Wiring Guide (PDF, 1.27MB) explains the home cabling requirements and options for you. We recommend that you discuss these options and other needs with your builder prior to you starting building your new home. If you are living in a apartment your wiring needs will have been considered by your builder prior to the apartments being built.

Battery back-up

The Telstra Velocity Optical Network Terminator (ONT) is the device that divides the Telstra Velocity network from the cabling/equipment in your property. This ONT needs a 240V power supply for it to operate. An optional back-up battery should be installed in this Power Supply Unit to avoid interruption to your telephone service when there is a power failure.

During a power failure, the back-up battery will ensure that you will be able to receive or make telephone calls - including calls to the emergency 000 service. It is your responsibility to ensure that the battery is not flat or faulty and is replaced as per the manufacturer's specifications.

Battery Information (PDF, 80KB)