DOT (Digital Office Technology) resources

Online Support

24x7 online support

Find the answers to our most commonly asked DOT questions.

 

Online support

After Sales Phones Support

After sales phone support

DOT customers have direct access to a dedicated team for support.

 

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Access your online tools

DOT is supported by some handy online tools. Each tool will require a username and password for login, which is included in your Configuration Summary email.

The tools include:

DOT applications

You can manage your services and calls with these easy-to-use applications for your desktop and tablet devices. For more info on what you can do with them, check out the how-to videos.

DOT International call rates

From 28 February 2014 we’re changing the way we charge for international calls on our DOT Core Plans and Office Plans.

How-to videos

Manage your accounts

This video outlines how you can:

  • View and pay your bill online
  • View mobile data usage
  • View fixed data usage
  • Set up fixed data usage alerts

 

Setting up and managing CommManager

This video outlines how you can:

  • Set up call forward
  • Set up simultaneous ring
  • Use the remote office feature

 

How to set up your router

This video outlines how you can:

  • Change your Wi-Fi settings
  • Set up your Broadband back-up

 

How to transfer calls

This video outlines how you can:

  • Transfer call-blind transfer
  • Transfer calls-supervised transfer
  • Move calls between digital and analogue phones

 

How to set up CallConductor

This video outlines how you can:

  • Set up business hours and holiday schedules
  • Manage call forwarding
  • Set up virtual receptionist
  • Set up hunt group

 

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