Privacy

Telstra Home Privacy Privacy Information

Privacy Information


Updated - December 2011

Telstra is strongly committed to protecting our customers' privacy. The information on this page is in addition to the information in the Telstra Privacy Statement.

Telstra's websites

Telstra provides products and services via its various websites. When you visit Telstra's sites, its web servers generally record anonymous information such as the time, date and URL of the request. This information assists Telstra to improve the structure of its websites and monitor their performance. From time to time Telstra may also use third parties to analyse this anonymous information.

Telstra may use "cookies" on various websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for Telstra's websites to remember your preferences. As such, cookies are designed to improve your experience of Telstra's websites.

In some cases, cookies may collect and store personal information about you. Telstra extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.

Telstra uses a number of cookies for online advertising and reporting. In particular:

  • Telstra provides advertisement management and delivery across Telstra's Advertising Network. Telstra's Advertising Network uses cookies for profiling purposes to tailor advertising to users's interest.
  • Telstra uses Omniture/Site Catalyst to analyse usage statistics on our websites and mobile sites. This analysis is performed using data collected from Telstra sites and is used to improve the web and mobile experience of our users. No personally identifiable information is collected by Omniture/Site Catalyst from Telstra's sites. If you would like to opt-out of Omniture/Site Catalyst anonymous user profiling, you can do so on the Omniture website.
  • Telstra uses Atlas to provide website conversion reporting and advertisement management across a number of Telstra websites. Atlas uses cookies for anonymous profiling and reporting purposes to tailor advertising to a user's preferences. No personally identifiable information is collected by Atlas cookies. If you would like to opt-out of the Atlas anonymous profiling, you can do so on the Atlas website.
  • Telstra uses Google Analytics to analyse usage statistics on our websites and mobile sites. This analysis is performed using data collected from Telstra sites and is used to improve the web and mobile experience of our users. No personally identifiable information is collected by Google Analytics from Telstra's sites. If you would like to opt-out of Google Analytics anonymous user profiling, you can do so on the Google Analytics website.
  •  Telstra BigPond uses Outrider to provide search engine and website conversion reporting across the BigPond websites. Outrider uses Decide DNA, a product of 24/7 Real Media for anonymous reporting purposes, which uses cookies. No personally identifiable information is collected by 24/7 Real Media from BigPond websites. If you would like to opt-out of the 24/7 Real Media anonymous profiling, you can do so on the 24/7 Real Media website.  
  • Telstra BigPond uses Nielsen/NetRatings to analyse internet traffic and usage. Nielsen/NetRatings uses cookies and small pieces of code embedded in the Telstra websites to gather statistical information for the purposes of preparing usage reports and analysis. The technology used by Nielsen/NetRatings is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected by Nielsen/NetRatings, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by Nielsen/NetRatings or Telstra for any purpose. If you would like to opt-out of Nielsen/NetRatings profiling, you can do so on the Nielsen/NetRatings website.
  • Telstra uses Accenture Digital Optimiser (ADO) to analyse usage statistics and advertisement management across a number of Telstra websites. ADO uses cookies for anonymous profiling and reporting purposes to tailor advertising to a user. No personally identifiable information is collected by ADO cookies. For more information, please refer to the Accenture Privacy Policy.

If you delete cookies from your computer's web browser, you may remove the opt-out preference that you have set for the companies listed above. The opt-out cookies set may also expire and may need to be refreshed by using the information set out on this page.

IP Addresses

Telstra also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Telstra collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Calling Number Display

Telstra's Calling Number Display facility (CND) lets persons who receive phone calls identify who is calling them by displaying the caller's number. CND forms part of the ordinary telephony service that you purchase from Telstra. Unless you have chosen to block your (home or mobile) phone number, or have a silent line, CND will usually cause your phone number to be displayed (or logged) - locally and sometimes internationally - on a receiving caller's phone. In other words, CND will enable the disclosure of your phone number to receiving callers (and to other network operators) locally and internationally, unless you take the above measures.

Integrated Public Number Database

Telstra is required by law to maintain an industry-wide database of phone numbers, known as the Integrated Public Number Database (IPND). The IPND is used to publish public number directories, provide directory assistance, operate emergency call services and safeguard national security. The IPND is not used for other purposes.

To satisfy its legal obligations, Telstra is required to provide your phone number (as well as other personal information such as your name, address and service location) to the IPND. All other telecommunications carriers are required to do the same. If you have a silent line, your number will not be published in public number directories or be disclosed by directory assistance, even though it must be provided to the IPND for the above uses.

How to contact us

If you have any questions in relation to privacy, please contact us on 1800 039 059 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to privacy@online.telstra.com.au

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