I am moving my Telstra home phone to a new address
On this page you'll find information to help you with moving your Telstra home phone to a new address.
What do I need to do?
It's easy to move your Telstra home phone service. Just complete the moving home form online OR call us on 13 22 00 (Monday - Friday 7am - 6pm and Saturday 8am - 6pm local time)
It's best to have the following info handy;
- Your current address and new address
- The date you want to move your Telstra home phone (can include weekends)
- Your Telstra Account Number
- We accept applications for service connections and changes from Telstra customers (legal lessees) who are recorded in our systems.
- Your current Telstra HomeLine Plan™. This is listed on your bill and can also be accessed from My Account
- The name of the new plan if you want to change this when you move
That way we can help you without any delay
Starting my move
If you are moving to a home that has been recently occupied, there is usually an existing home phone line which we can connect to. In these circumstances we can generally have you connected within 2 working days. A connection charge of $59 will apply for the first connection, providing a Telstra technician is not required to visit your address.
If the home phone line needs to be reconnected or a new home phone line is needed, we'll advise you of the timing and applicable charges by email when you submit your moving home form OR when you call us on 13 22 00 (Monday - Friday 7am - 6pm and Saturday 8am - 6pm local time).
If a Telstra technician is required to visit your address, you can conveniently request for the appointment to be on any day - including weekends.
If you are moving into a newly built house you may want to read our information on building a new home and installing a Telstra home phone.
Can I keep my phone number?
To limit the stress, we can transfer your existing home phone number to your new home when you move locally within an exchange area. If you're moving further afield, we will give you a few number options to choose from. We can even ensure you remain contactable on your old number with our Number Redirection service.
What about my Telstra rental phone?
Just take it with you and we'll charge it to your account as usual. Or take the opportunity to upgrade to a new corded or cordless phone online or by visiting a Telstra Shop.
What happens after I apply online?
After you've submitted your online application you'll automatically receive an email confirmation. Please keep this confirmation email for any queries.
Once we process your application (this generally happens within 48 hours) we’ll send you another email with your Order Number and status and any other questions we might have.
You can check your order status at any time by calling us on 13 22 00 or emailing us and quoting your Order Number.
If you have additional questions that are not covered here or in our Help and FAQs section, please contact us. Just call 13 22 00 (Monday - Friday 7am - 6pm and Saturday 8am - 6pm local time), email or chat online to a consultant now.
