To relocate or connect your home phone quickly and easily, you can do one of the following:
1. Complete a Moving Home request online.
Once you've completed your Moving Home request, we'll keep you informed on how things are going as per the steps below:
- You'll automatically receive an email confirmation. Please keep this confirmation email for any queries.
- When we process your application (this generally happens within 48 hours) we'll send you another email with your Order Number and status and any other questions we might have.
- You can check your order status at any time by calling us on 13 22 00 or emailing us and quoting your Order Number
Live Chat
If you need help with your Moving Home request, you can chat with a Telstra consultant online. Live Chat consultants are available Monday to Friday 8am - 9pm AEST, excluding public holidays
2. Talk to a Telstra Consultant
To talk to a Telstra Consultant, please call us on 13 22 00 and follow the voice prompts. Just say 'moving home' when prompted to describe the reason for your call.
We can also be contacted on 1800 283 407
Our consultants are available Monday - Friday 7am - 6pm and Saturday 8am - 6pm local time
To move FOXTEL from Telstra services:
Call 1800 020 800
Available Monday - Sunday 6am – 12 midnight (EST)
