Move your home phone, BigPond® internet and FOXTEL from Telstra services
If you're already with Telstra it's easy to move and request additional services for your new home. Just complete the Moving Home form online or contact us by phone. If you contact us at least a week before your move, one of our dedicated moving experts will ensure your services get connected and are up and running at your new home.
It's best to have the following info handy:
- your new address
- the Telstra, BigPond and/or FOXTEL from Telstra Account Number(s) of the services you are moving. You'll find them on your bill.
If you have a Telstra rental phone, just take it with you. If you move within the same telephone exchange area, you’ll keep your phone number.
What's next
What happens after I request a move online?
Once you've completed the Moving Home form, we'll keep you updated on how things are going:
- You'll automatically receive an email and/or SMS confirmation. Please save it for any queries.
- We'll start processing your request (closer to your move date) and contact you (via email, phone or SMS) with your order number, your order status and any questions we might have.
To check your order status at any time, just note your order number and contact us
Moving Charges
| Home Phone Connection Costs | Connection charge for first service1 | Connection charge for each additional service/outlet2 |
|---|---|---|
Telephone line connection A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your property or premises. Standard Connection Temporary Connection3 |
$159.00 |
$159.00 |
Telephone line connection with a technician visit A previous telephone service existed at your premises and a Telstra technician is required to visit your property / premises to reconnect existing suitable cabling at the distributor and / or the first socket. First Connection Standard Connection Temporary Connection3 |
$225.00 |
$175.50 |
Telephone line connection (a) New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone); or (b) Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and a technician is required to visit your property or premises to install and / or work on the cabling up to the first socket in the property or premises. First Connection Standard Connection Temporary Connection3 Second network termination device for services provided over Telstra Velocity Standard Connection Temporary Connection3 |
$399.00
$299.00 $399.00 |
$279.00
$179.00 $179.00 |
| BigPond Broadband | Connection charge for first service | Connection charge for each additional service/outlet2 |
|---|---|---|
BigPond ADSL - self install Transfer with self-installation option. Reconnection will take place 3 working days after connection of your home phone service. | $55.00 | Not available |
BigPond ADSL - professional install Transfer with professional installation option. If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged $30.00/15 minutes (or part thereof) for the extra work. Reconnection will take place 3 working days after connection of your home phone service. | $189.00 | $30 per 15 minutes (or part thereof) |
BigPond Cable - self install Transfer with self-installation option. | $55.00 | $82.50 |
BigPond Cable - professional install Transfer with professional installation option. If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged $22.00/15 minutes (or part thereof) for the extra work. | $189.00 | $82.50 |
| FOXTEL from Telstra | Connection charge for first service | Connection charge for each additional outlet2 |
|---|---|---|
Transfer your Foxtel from Telstra service to your new place. Standard metro installs only. Additional costs may apply in Western Australia. | $100.00 Please note: the standard service move fee is $100. If you're upgrading to or adding a new iQHD STU on any outlet, the service move fee is reduced to $50. | $50.00 per outlet. |
Please note that there are no fees for relocating your mobile or mobile broadband services. If you are moving into a newly built house you should read our information on building a new home
Things you need to know
- Not available to business customers. An eligible pensioner may apply to receive the Telstra Pensioner Discount on either one new service connection, or one inplace connection, at their principal place of residence only. Customers must contact us and request the Telstra Pensioner Discount to be applied to their service; it is not automatically applied. The customer must re-apply for the concession if they are new or returning to Telstra.
- If installed at the same time, at the same premises and for the same customer as the first connection. Additional charges may apply for items such as cabling past the first socket, trenching or more difficult installations. We will advise you of these charges when we confirm the connection at your new home.
- A temporary connection charge applies if your home phone service is connected for three months or less. If you cancel your service within three months, then you will need to pay the $100 difference between the standard and temporary connection charge to correctly reflect your connection type.
This is a great time to ensure you’re still on the most appropriate plans for your current services. Here are some key products you may want to review now:
Home Bundles
Enjoy discounts when you bundle your home phone and internet with options like T-Box or FOXTEL from Telstra.
