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1800 283 407
Before you move
1800 283 407
Before you move
MOVING TELSTRA SERVICES
Moving your home phone, mobile, BigPond® and FOXTEL from Telstra services
If you're an existing Telstra or BigPond customer it's easy to move and request additional services for your new home. Just complete the Moving Home form online or contact us by phone. Don't forget to contact us at least a week before your move and one of our dedicated moving experts will ensure your services get connected and are up and running at your new home.
It's best to have the following info handy:
- Your new address
- The Telstra/BigPond and/or FOXTEL from Telstra Account Number(s) of the services you are moving - normally found on a copy of your recent bill.
What's next
What happens after I apply online?
Once you've completed the Moving Home form online, we'll keep you updated on how things are going:
- You'll automatically receive an email and/or SMS confirmation. Please save it for any queries.
- We'll start processing your application (closer to your move date) and contact you (via email, phone or SMS) with your Order Number, your order status and any other questions we might have.
To check your order status at any time, just note your Order Number and contact us.
Moving Charges
| Home Phone Connection Costs | Connection charge for first service1 | Connection charge for each additional service/outlet2 |
|---|---|---|
Telephone line connection A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your property or premises. Standard Connection Temporary Connection3 |
$159.00 |
$159.00 |
Telephone line connection with a technician visit A previous telephone service existed at your premises and a Telstra technician is required to visit your property / premises to reconnect existing suitable cabling at the distributor and / or the first socket. First Connection Standard Connection Temporary Connection3 |
$225.00 |
$175.50 |
Telephone line connection (a) New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone); or (b) Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and a technician is required to visit your property or premises to install and / or work on the cabling up to the first socket in the property or premises. First Connection Standard Connection Temporary Connection3 Second network termination device for services provided over Telstra Velocity Standard Connection Temporary Connection3 |
$399.00
$299.00 $399.00 |
$279.00
$179.00 $179.00 |
| BigPond™ Broadband | Connection charge for first service | Connection charge for each additional service/outlet2 |
|---|---|---|
BigPond ADSL - self install Transfer with self-installation option. Reconnection will take place 3 working days after connection of your home phone service. | $55.00 | Not available |
BigPond ADSL - professional install Transfer with professional installation option. If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged $30.00/15 minutes (or part thereof) for the extra work. Reconnection will take place 3 working days after connection of your home phone service. | $189.00 | $30 per 15 minutes (or part thereof) |
BigPond Cable - self install Transfer with self-installation option. | $55.00 | $82.50 |
BigPond Cable - professional install Transfer with professional installation option. If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged $22.00/15 minutes (or part thereof) for the extra work. | $189.00 | $82.50 |
| FOXTEL from Telstra | Connection charge for first service | Connection charge for each additional outlet2 |
|---|---|---|
Transfer your Foxtel from Telstra, FOXTEL iQ or FOXTEL iQ2 to your new place. Standard metro installs only. Additional costs may apply in Western Australia. | $100.00 | $25.00 per outlet for new connections. Note: There is no charge for the transfer of an existing additional outlet when the primary outlet is transferred |
Please note that there are no fees for relocating your mobile or wireless broadband services. If you are moving into a newly built house you should read our information on building a new home.
Things you need to know
- Not available to business customers. An eligible pensioner may apply to receive the Telstra Pensioner Discount on either one new service connection, or one inplace connection, at their principal place of residence only. Customers must contact us and request the Telstra Pensioner Discount to be applied to their service; it is not automatically applied. The customer must re-apply for the concession if they are new or returning to Telstra.
- If installed at the same time, at the same premises and for the same customer as the first connection. Additional charges may apply for items such as cabling past the first socket, trenching or more difficult installations. We will advise you of these charges when we confirm the connection at your new home.
- A temporary connection charge applies if your home phone service is connected for three months or less. If you cancel your service within three months, then you will need to pay the $100 difference between the standard and temporary connection charge to correctly reflect your connection type.
Handsets & Numbers
What about my Telstra rental phone?
Just take your rental phone with you and we'll charge it to your account as usual. Or take the opportunity to upgrade to a new corded or cordless phone online or by visiting a Telstra Store.
Can I keep my phone number?
To minimise the hassle of moving, we can transfer your existing home phone number to your new home when you move locally within an exchange area. If you're moving further afield, we will let you know your new number once we process your application.
Additional Services
HomeLine® Plans
Getting the most out of your home phone starts with choosing the best plan and features to suit your household needs. To see the range of HomeLine plans available and find out the details, visit our Home Phone plans comparison.
HomeLine Features
You can get even more out of your home phone with a range of innovative features, designed to make life easier. There's even a selection that come free of monthly access charges. To discover the features associated with making and receiving calls, visit our Call Features and Services section.
BigPond® services
For information on the range of BigPond internet plans, offers and pricing details, visit the BigPond website.
FOXTEL from Telstra services
To find out more about FOXTEL from Telstra pricing and the rewards available, visit our FOXTEL from Telstra plans and offers.
Bundles
Getting your whole home set up with Telstra? Why not check out the bundles now available, when you combine your home phone, internet and FOXTEL from Telstra services. Not only will you get great savings, but you'll have the convenience of a Single Bill to track your expenditure and stay in control. Visit the Bundles website.
