Making a Video Call
Whether it’s sharing a funny moment with a friend, sending a birthday message, getting advice on a gift before you buy, or saying goodnight to the kids when you’re away – making a video call is easy!
- Select the person or enter the number you want to call.
- Press the dedicated video calling button (image of head and shoulders) OR select 'Options' then ‘Video call’.
Note: Before you make a video-call, you should check:
- You have 3G or Next G coverage on your mobile handset
- The person you are calling has 3G or Next G handset and has good network coverage in their area
So when would be a good time to make a video call?
- Showing off a new purchase or getting a second opinion before you buy.
- Saying goodnight to your kids face-to-face when you’re away.
- Staying in touch with someone you don’t see often but miss all the time.
- Sharing a funny moment with a friend and seeing their reaction.
- Sending birthday wishes with a personal touch.
- Sharing unusual events that friends just won’t believe.
Receiving a video call
If you are in a Next G™ or 3G coverage area, you will be able to accept or reject the video call by pressing the answer button. If the call is not answered, then the video call will go through to your Video MessageBank service.
If you are not in a Next G or 3G coverage area then the video call will be unsuccessful and the calling party will hear a recorded message advising them that the video call was not possible and that they should try a voice call.
Where can I use my Telstra video mobile phone (Next G™ or 3G)?
To make and receive video calls on your video calling capable Telstra mobile you must be in a Next G or 3G coverage area. Our Next G network has extensive national coverage. Our 3G network covers selected areas of Melbourne, Geelong, Sydney, Adelaide, Perth, Brisbane, Gold Coast and Canberra.
Remember, your ability to use Video Calling is dependent on your phone's capability as well as the ability to connect to the coverage area provided from either the Next G or 3G networks.
See where you can use Telstra video calling by viewing our interactive coverage maps.
Outside a Next G or 3G call coverage area
If you make a video call to a person with a video calling capable Telstra mobile (Next G or 3G) while they are outside a Next G or 3G coverage area, the video call will be unsuccessful and you will have the option to make a voice call instead. If the person you are video calling is not answering, on another call or their mobile phone is switched off, the video call will divert to their Video MessageBank®, if they have one activated.
You must be in a Next G or 3G coverage area to view video messages on your Video MessageBank, but you can hear the voice component of your video messages outside these areas. Simply dial '101' and select either a voice or video call.
If you or the other person on the video call move out of a Next G or 3G coverage area, your video call will drop out. You will be able to call the other person back with a voice call.
To check if you're in a coverage zone, simply locate the Next G or 3G signal display on your mobile h andset (this may vary depending on the type of h andset you own).
What you need to know
There may be places within our Next G or 3G coverage areas where access to video calling and Video MessageBank is limited or unavailable – in high-rise buildings for example.
We have an extensive mobile network around Australia. However, you should check our mobile coverage maps to ensure that there is coverage in the areas where you are most likely to use your phone. Even in areas with mobile coverage there can be places where your phone will not work. This is a common characteristic of wireless systems.
More Information
Find out about 3G coverage
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