Telstra has several mobile networks, including the new turbo-charged Next G™ mobile broadband network that is available to 98.8 per cent of Australians.
Over the coming years, we will continuously extend and improve our mobile coverage and we want your feedback to help us find network coverage 'Black Spots' and 'Bright Spots'.
Report a 'Bright Spot', where your expectations have been exceeded and you've found mobile or wireless coverage in an area where you've never experienced it before.
Report a 'Black Spot' where Telstra indicates it has mobile or wireless coverage but it does not perform to expectations, such as the line may drop out, the call may have poor reception or there may be little or no reception at all.
Before completing and submitting the web form for a 'Black spot' report we ask that you perform these basic "troubleshooting checks" as they will ensure common basic problems are found and solved without delay.
The information you submit below will be kept confidential and will assist our Mobile Technicians and Engineers to drive constant improvements to Telstra's mobile networks.
Thank you for being a Telstra customer.
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